Sr. IT Product Manager, Digital Experience

Work Location: Chicago

Due to the highly interactive and team-based nature of this role, in-person attendance for most of the workweek (i.e., 3 days or more) is essential for: effective communication including during in-person meetings, strong supervision, real-time problem-solving, and participation in cross-functional initiatives.

Want to make an impact?

Technology powers Ferrara's transformation of iconic brands into a world-class global business. Following a successful S/4HANA go-live, our IT organization is leading the next phase of digital evolution-scaling platforms, advancing data and analytics, and partnering closely with the business to deliver measurable impact. This is a chance to join a highly innovative IT team with strong executive sponsorship and influence across the enterprise.

The Sr IT Product Manager, Digital Experience is responsible for the strategic ownership, delivery, and continuous improvement of enterprise digital experience platforms and capabilities. This IT-owned role partners closely with business stakeholders, Infrastructure, Cybersecurity, and HR partners to ensure digital solutions and workplace technology are scalable, secure, user-centric, reliable, performant, and user centric.

This role provides leadership over the digital experience product lifecycle - from vision and roadmap through delivery, optimization, and lifecycle management. The role directly supervises an IT Analyst, Digital Experience to support analysis, requirements definition, and execution activities.

Ways you will make a difference

Product Strategy & Ownership

• Own the IT digital experience product vision, strategy, and multi-year roadmap aligned with enterprise technology and business objectives.
• Translate business needs into clear, prioritized product requirements and technical capabilities.
• Define and manage product success metrics (KPIs), service levels, and value realization.
• Drive continuous improvement through user feedback, analytics, and performance insights.

Delivery & Execution

• Partner with IT Infrastructure, Cybersecurity, and HR teams to deliver digital experience solutions on time and within scope.
• Oversee release planning, dependency management, and risk mitigation across digital initiatives.
• Ensure compliance with enterprise IT governance, Cybersecurity, privacy, and regulatory requirements.
• Manage vendor relationships and third-party digital platforms as applicable.

Stakeholder & Cross-Functional Collaboration

• Act as the primary IT product owner and point of contact for digital experience initiatives.
• Collaborate with business, IT, and People and HR teams to ensure a cohesive and consistent digital experience.
• Communicate product strategy, roadmap, and progress to technical and non-technical stakeholders.

People Leadership

• Directly manage and mentor the IT Analyst, Digital Experience, providing guidance on requirements gathering, analysis, and execution support.
• Set clear goals, conduct performance reviews, and support professional development.
• Foster a collaborative, high-performing team culture aligned with IT and organizational values.

Skills that will make you successful

• Strategic thinking and product ownership
• Technical acumen and systems thinking
• Stakeholder influence and collaboration
• Data-driven decision making
• People leadership and coaching
• Risk, dependency, and change management

Experiences that will support your success

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or related experience.
• 7+ years of experience in product management, digital platforms, or IT solution delivery.
• 3+ years of experience managing or owning digital experience products (e.g., customer or employee digital experiences).
• Proven experience working in an IT-owned product or technology environment.
• Experience supervising or mentoring team members.
• Excellent communication, stakeholder management, and leadership skills.

Preferred Qualifications

• Experience with enterprise digital experience platforms (e.g., CMS, personalization, analytics, DAM, portal technologies).
• Familiarity with UX/UI principles, accessibility standards, and customer journey mapping.
• Experience managing vendors and SaaS-based digital platforms.
• Product management certifications (CSPO, SAFe POPM, PMP, or equivalent).
• Strong understanding of SDLC, Agile and/or SAFe methodologies.

What We Offer

At Ferrara, we're proud to support our employees by providing comprehensive benefits such as health insurance, dental insurance, a 401(k), and paid time off (PTO). Eligible employees may also receive an annual bonus based on company performance. Learn more about our benefits at https://flimp.live/Ferrara-Candy-2025-OE-QR

Compensation

The salary range for this role is $125,875 - $176,225 annually.

EQUAL OPPORTUNITY

We are proud to be an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

Nearest Major Market: Chicago