Sr. Video Producer

The Video Producer will play a key role in planning, producing, and scaling educational video content within Klaviyo's Customer Education organization. This role focuses on delivering clear, high-quality video resources that help customers and partners understand how and why Klaviyo works, while also bringing structure and consistency to how video content is planned, maintained, and localized over time.

This role will have a particular focus on how-to and instructional content, as well strategy-focused content created for Klaviyo Partners. The Video Producer will work within Klaviyo's 7-week sprint cycle and collaborate closely with Curriculum Development and Localization teams to support the delivery of a select group of fully localized courses and videos that appear on Klaviyo Academy.

The ideal candidate is an owner first and a video creator second. You're proficient in creating educational video content, but you're most energized by identifying problems, designing solutions, and owning workflows from start to finish. You take pride in bringing structure to complex work, improving how things are done over time, and ensuring video content can be produced, maintained, and scaled efficiently without sacrificing quality.

How You Will Make a Difference

• Video Planning & Production

Plan and produce educational video content that supports customer and partner learning, guiding projects from early planning through production and post-production.

• Programmatic Ownership of Core Areas

Act as the primary producer for how-to and partner video content, functioning as a program manager by overseeing planning, coordination, and delivery across these initiatives.

• Localization Workflow Development

Own and evolve the processes used to prepare and maintain video content for localization, working side by side with Curriculum Development and Localization specialists to support fully localized courses and videos.

• Partner Content Enablement

Plan, produce, and edit both scripted and unscripted video content for Klaviyo Partners, including agencies and consultants who build their businesses around Klaviyo.

• Cross-Functional Collaboration

Collaborate closely with program owners, instructional designers, and other creative professionals across Customer Education to ensure video content aligns with learning goals and audience needs.

• Process & Quality Improvement

Help refine workflows, templates, and production practices to improve efficiency, maintainability, and overall quality as video content scales.

• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Who You Are

Experience

• Strong proficiency with professional video production and audio editing software, and understand standard post-production workflows.
• Experience working as a formal producer, project coordinator, or similar role with responsibility for planning and coordinating
• Experience leading projects end to end, including setting strategy, presenting plans, and overseeing workflows through delivery.
• Experience producing educational content for learning-focused audiences.
• Experience working in fast-moving or evolving environments, ideally within a tech or SaaS context.
• You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

Technical Proficiency

• Proficient using Adobe Premiere Pro, including working within established templates and MOGRTs.
• Experience editing high-resolution 4K footage within a non-linear editor.
• Familiarity with audio tools such as Adobe Audition to refine and improve sound quality.
• Working familiarity with design tools such as Photoshop and Figma.

Project Management & Collaboration

• Experience using project management tools such as Monday.com or similar platforms to plan work and track progress
• Strong organizational skills, with the ability to manage multiple projects and keep timelines on track.
• Clear communicator who is comfortable collaborating across creative and program-focused teams.

Nice to Have

• Experience localizing video or educational content.
• Experience with consumer grade tools, like iMovie, Adobe Premiere Rush, etc.
• Familiarity with sprint-based or iterative production workflows.
• Experience shooting video using professional 4K cameras and related production equipment.
• An eye for design / an interest in developing or refining visual design skills and tool set

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