Sr. Desktop Support Technician

Join Komatsu and Be Part of Something Big!

Job Overview

We are pleased to announce an exceptional career opportunity for a Senior IT Desktop Support Technician to join our esteemed team and provide dedicated support at our facility in Newberry, SC. This on-site position entails a comprehensive range of responsibilities, including the maintenance and support of various devices and systems, active collaboration with support teams, and participation in the implementation of new technology initiatives. The ideal candidate will demonstrate superior problem-solving abilities and possess an extensive background in desktop technologies and infrastructure support.

Key Job Responsibilities

• Advanced Troubleshooting and Technical Support: Provide advanced troubleshooting, problem solving, and on-site technical support for all levels of users in the office, plant, and/or warehouse.
• Technology Environment Management: Create and maintain a technology environment that maximizes IT investments and supports all necessary business processes while ensuring excellent customer service levels and meeting both internal and external customer expectations.
• Client PC Support: Provide advanced support for all hardware/software computer deployments and related issues.
• Additional Areas of Responsibility
• Support and maintain LAN, break/fix services, software/hardware upgrades, patch management, Anti-Virus management, hardware image management, application installs, and user support and training.
• Analyze, test, implement, and support the rollouts of new client technologies, including PCs, laptops, tablets, and mobile endpoint devices.
• Analyze, troubleshoot, and support all aspects of client infrastructure, including PC hardware and software installs, video conferencing, wireless networking, TCP/IP, DNS, and DHCP client-based issues.
• Adhere to all company policies and procedures, such as Information Security, Communications Policy, Employee Code of Conduct, and Record Retention Policy.
• Maintain inventory of server, PC equipment, and peripherals, as well as documentation of procedures related to the IT area.
• Develop solutions for simple to complex user issues, whether hardware or software related.
• Create and maintain technical process and procedure documentation, as well as end-user documentation.
• Conduct R&D on new client technologies, including testing new models of endpoint devices as they are added to the environment.
• Complete other projects as assigned.

Qualifications/Requirements

• Associates degree in IT or a related field or technical certification strongly preferred; minimum high school diploma is required
• 3-5 years of IT client support experience
• Ability to troubleshoot issues and come to a resolution
• Ability to provide technical guidance and support to others
• Knowledge of Plant type RF equipment (Zebra MC 9300 scan devices and printers)
• Strong working knowledge of TCP/IP, DHCP and DNS
• Must be proficient with Windows operating system, Microsoft Outlook, Mac IOS, Intune, Frame, and O365
• Ability to research computer related issues to resolve hardware and software problems
• Excellent time management, problem solving, troubleshooting and multi-tasking ability
• Ability to effectively communicate technical issues into laymen's terms both within IT and within all levels of the company.
• Experience in a production or manufacturing environment.

Additional Information

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions.  We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.