Sr. Director, IT Innovation (Non-Profit)

About the Organization:

Join a leading non-profit organization serving a multi‑county region in West Central Florida. Each year, they provide support to millions of individuals/families through a combination of direct programs and an extensive network of community partners. By creating pathways to long‑term stability for nearly one million residents, they bring together resources, partnerships, and solutions that foster lasting impact. This role contributes to removing barriers for individuals, families, and seniors across the Tampa Bay area — helping make a stronger, more resilient future possible.

Position Title: Sr. Director of Information Technology Innovation

Reports to: CFO

Direct Reports: IT Manager, Technology PMO, Help Desk Technician (3)

Department: Administration

Location: On-site in Tampa M-F, with flexibility to be discussed

Core Hours: 8:00 AM - 4:00 PM

What You'll Do:

The Senior Director of Information Technology Innovation is a strategic leader responsible for shaping the vision, execution, and ongoing management of the organization's technology infrastructure, enterprise systems, and cybersecurity landscape. This role goes far beyond daily operations — you will leverage technology to optimize complex logistics, strengthen stakeholder engagement, and enhance data transparency to drive smarter organizational decision‑making.

This position requires a forward‑thinking technologist who can translate sophisticated technical concepts into practical, mission‑aligned business strategies. You will oversee the IT function, lead a high‑performing team, manage key vendor partnerships, and ensure core systems — including CRM platforms, ERP solutions, and warehouse or inventory management technologies — are secure, scalable, and intuitive for users across the organization.

Day-to-Day Responsibilities:

Strategic Leadership & Roadmapping

• Develop and execute a technology roadmap aligned with the organization’s long‑term goals.

• Advise executive leadership on opportunities where technology can enhance operational efficiency and expand community impact.

• Drive digital transformation by shifting from legacy processes to integrated, cloud‑forward solutions.

• Oversee the IT budget, ensuring effective allocation across hardware, software, and capital investments.

Team Leadership & External Partnerships

• Lead, mentor, and develop a high-performing IT team, fostering a learning‑oriented culture.

• Manage relationships with vendors, service providers, and technology partners, ensuring quality delivery and effective contract management.

Infrastructure & Operations

• Oversee network, server, telecommunications, and systems operations across the main campus and remote sites.

• Ensure high availability and reliability of critical systems, including warehouse and inventory management platforms central to daily operations.

• Manage the IT Service Desk to ensure responsive support for staff and volunteers.

• Oversee mobile device management for field and logistics teams.

Innovation & Emerging Technology

• Design and deliver a roadmap that positions IT as a proactive, data-driven innovation function.

• Evaluate and implement impactful technologies such as AI‑based forecasting, IoT monitoring, and warehouse automation.

• Support technology integration across specialized facilities, labs, production spaces, and client‑facing environments.

Enterprise Systems & Data Management

• Serve as primary owner for core enterprise systems, including CRM, financial systems, and HRIS platforms.

• Partner with data and BI teams to strengthen data integrity, governance, and security.

• Lead systems integrations to reduce manual workflows and create unified, organization‑wide data visibility.

• Break down departmental silos by enabling a holistic view of the client journey.

Cybersecurity & Compliance

• Establish, maintain, and enforce comprehensive cybersecurity policies.

• Conduct security audits, vulnerability assessments, and disaster recovery testing.

• Ensure compliance with applicable standards and regulations (e.g., PCI-DSS, HIPAA where relevant).

• Maintain a strong disaster recovery posture, especially for operations sensitive to regional weather events.

What We're Looking For

Must-Haves:

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field

• 10+ years of progressive IT management experience

• 3+ years in a Director-level or senior technology leadership role

Technical Competencies

• Hands-on experience managing CRM platforms (e.g., Salesforce or similar)

• Strong knowledge of cloud environments (Azure, Microsoft 365) and network infrastructure (Cisco/Meraki)

• Experience with ERP and warehouse or inventory management systems

• Demonstrated expertise in cybersecurity management and disaster recovery planning

Values & Leadership Qualities

• Passion for mission-driven work and community impact

• Innovative problem-solver willing to challenge outdated systems

• Compassionate leader with integrity and a people-first approach

• Ability to thrive in a fast-paced, evolving environment

• Strong communication skills, especially translating technical concepts for non-technical audiences

• Proven track record of delivering complex IT projects on time and within budget

Nice-to-Haves:

• Background in organizations serving vulnerable or underserved communities

• Master’s degree in a relevant field

• Experience in the nonprofit or logistics/supply chain sector

• Salesforce Administrator certification or equivalent credentials

• Experience implementing emerging technologies such as AI, IoT, or automationv