Sr. Shared Services Specialist (Hr)

Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

We're building an HR experience that is responsive, reliable, and rooted in trust-and our Shared Services team plays a critical role in making that happen. The Sr. Shared Services Specialist is a key contributor to this mission, serving as the primary Human Resource contact for all North America inquiries and ensuring employees receive clear, timely, and accurate support.

This role acts as a subject matter expert across core topics that touch every aspect of the employee lifecycle-including onboarding, payroll, benefits, compensation, policies, timekeeping, holidays, and offboarding. This role is pivotal for our organization to maintain high standards of data accuracy, documentation, and service delivery. You'll be part of a collaborative team that values curiosity, continuous improvement, and a commitment to doing what's right for employees.

In addition to owning onboarding and routine HR transactions, the Specialist provides essential support for compliance, audit, and risk related activities. This includes labor law alignment, tax and location validations, government information requests, and coordination with internal teams such as Internal Audit, Legal, Immigration, and HRIS.

This is an onsite position in Newark, CA or Casa Grande, AZ. After a ramp up period, this role is eligible for hybrid work (3-4 days in office; 1-2 days from home).

You Will

Employee Support & Ticket Management

• Serve as the first point of contact for walk‑up questions and HR Helpdesk tickets, providing Tier 1 guidance or routing inquiries to the appropriate HR partner.
• Triage incoming cases, analyze requests, and determine the appropriate resolution, transaction, or escalation path.
• Partner with HR Centers of Excellence to resolve escalated issues and ensure timely, accurate case closure.
• Maintain detailed case documentation, including troubleshooting steps, resolution notes, and data updates.
• Monitor open cases to ensure Service Level Agreements (SLAs) are met and proactively follow up where needed.
• Help curate and maintain HR knowledge base content to ensure accuracy and usability.

HR Operations & Systems Support

• Maintain employee files and HRIS records, ensuring accuracy, compliance, and timely updates.
• Manage pre‑boarding and onboarding activities for all North America, including I‑9 verification, HRIS document completion, and new‑hire orientation logistics.
• Prepare documentation, process routine HR transactions, and manage data entry and reconciliation tasks related to pay, employment history, and HR systems.
• Oversee international transfers, contractor conversions, and work authorization documentation for all North America employees.
• Facilitate conversations with cross functional HR partners to ensure smooth handling of escalations, exceptions, and sensitive employee matters.

Compliance, Audit, and Risk Support

• Provide consistent HR support to Internal Audit, Legal, Immigration, and HRIS teams.
• Oversee labor law posting compliance for onsite and remote employees.
• Complete government information requests, including subpoenas, unemployment insurance claims, and verification of employment documentation.
• Lead facilitation of cross functional risk evaluations for new remote work locations, including data gathering, documentation, and coordination with HR partners for legal and tax liability assessments.
• Own vendor relationship management, including documentation, tracking, and coordination of HR related services.

You Bring

• 4-5 years of experience in an HR generalist, HR assistant, HR operations, or compliance focused \ role, or 2+ years of experience with a Bachelors degree.
• Experience supporting audit, compliance, or SOX related processes is a strong plus.
• Strong proficiency in Excel, Word, and PowerPoint.
• Bilingual (Spanish), preferred.
• Experience with HRIS and ticketing systems such as SuccessFactors Employee Central, Workforce Software, Ceridian Dayforce, Greenhouse ATS, Jira, ServiceNow, or Smartsheet (preferred).
• Exceptional attention to detail, accuracy, and organization in handling employee data and documentation.
• Ability to manage confidential information with discretion and professionalism.
• Strong customer service orientation, sound judgment, and the ability to manage multiple tasks in a fast paced environment.

Compensation Range: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Base Pay Range (hourly)

$77,400 - $106,370 USD

Additional Compensation and Benefits: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid's equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

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