Sr. Business Operations Associate/Manager

Location: Palo Alto, CA (Hybrid-In Office 3 days a week)

ERGO NEXT's mission is to help entrepreneurs thrive. We're doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.

Simply put, wherever you find small businesses, you'll find ERGO NEXT.

Since 2016, we've helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We're backed by industry leaders in insurance and tech, and we still have room to grow - that's where you come in.

NEXT's Business Operations team is the company's central operating hub - running core ongoing company processes like planning, solving complex, unstructured problems, and building new ideas into scalable systems.

We're looking for a Senior Associate / Manager (final level depending on experience) to report directly to the Head of Business Operations and drive both ongoing work (e.g., annual / quarterly planning) and special projects (e.g., market sizing for new business opportunities). This is a high-visibility role, working closely with company leadership on high-priority initiatives within the company.

What you'll do:

• Partner with the company leadership to drive high priority strategic projects, like opportunity sizing for large-scale initiatives, research into AI applications, and board presentations
• Collaborate with the Head of Business Operations on the company's strategic planning processes to support growth and scaling, including annual and quarterly planning
• Work directly with VPs and Directors across a variety of teams on strategy development, operational improvements, and planning
• Track and analyze business KPIs to support executive decision-making and raise solutions as needed
• Drive thought leadership on strategic areas of interest to the executive team (e.g., opportunities for automation, improving customer retention, competitive market research)

Who you are:

• 3 to 5+ years of experience at a bulge bracket investment bank, top management consulting firm, and/or experience on a Strategic Finance, Business Operations, or Strategy & Operations team at a tech company
• Strong project management skills, including understanding interdependencies across teams and owning accountability for execution
• Solid analytical, problem solving, presentation, and interpersonal skills
• Passion to do whatever it takes to solve complex problems and build scalable processes
• Comfortable working in a high growth, constantly changing environment and ramping up quickly on new challenges
• Able to be in-office in Palo Alto 3+ days a week

Bonus:

• Insurance industry experience

US annual base salary range for this full-time position:

• Sr. Business Operations Associate (IC2): $120,000-$163,000
• Sr. Business Operations Manager (IC3): $146,000-$185,000

Note on Fraudulent Recruiting

We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Ergo Next Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers.

Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain @nextinsurance.com. Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Ergo Next Insurance, please do not provide any personal or financial information. You can find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency.