Sr. Program Manager - Trust & Safety
RedolentSan Bruno, California
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Overview
Schedule
Full-time
Career level
Director
Remote
On-site
Benefits
Career Development
Job Description
One of our direct client is urgently looking for a Sr. Program Manager- Trust & Safety @ San Bruno, CATITLE: Sr. Program Manager- Trust & SafetyLOCATION: San Bruno, CA Duration: 6 to 12+ Months Rate: DOE Description: Sr. Program Manager Trust & Safety The Trust & Safety (T&S) Group withinclient's Global Ecommerce is responsible for defining, enforcing, and promoting policies, programs, and products to ensure safe transactions and create trust perception across our Ecommerce businesses. In this role, the Sr. Program Manager will design, manage, and lead the implementation of complex global Trust & Safety, Risk and Fraud programs. The Sr. Program Manager will partner with Policy, Compliance, Customer Care, Analytics, Product and Technology teams. An ideal candidate will be customer obsessed and have a pragmatic approach to solving problems. This position requires a hands-on entrepreneurial approach to build, manage key relationships and functional responsibilities. We are looking for a cross-functional team leader that operates with a sense of urgency, has experience with fraud policy creation and enforcement, understands working within grey areas, and can make decisive and objective decisions. This role will report into the Sr. Manager II, Trust & Safety, Seller FraudYou’ll make an impact by:
- Implementing, coordinating, and managing programs designed to flag and curb Seller Fraud on Walmart global marketplaces
- Identifying risks, resources, requirements, activities, and timelines for each program
- Prioritizing, coordinating implementation, and communicating cross-functionally with all relevant stakeholders
- Generating reports and summaries for each program for cross-functional partners and leadership
- Being comfortable dealing with ambiguity and consulting with cross-functional teams and SMEs to help address issues
You’ll sweep us off our feet if:
- You have a bachelor’s degree in Business
- You have 5+ years' experience in Fraud and Risk Management, program management, policy management, risk assessments and/or compliance
- You are a detail-oriented, critical thinker with creative problem-solving skills
- You have excellent verbal and written communication skills with people at a variety of levels
- You are an independent team player that can build relationships with partners and keep teammates informed and engaged
- You have experience working with partners and teammates across different time zones and cultures
Preferred Qualifications
- Experience with eCommerce business, C2C and/or B2B marketplace
- Prior experience managing global Trust & Safety Programs
- Cross-functional responsibilities in a matrix environment
- Comfortable working in an agile and start-up like environment*
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FAQs About Sr. Program Manager - Trust & Safety Jobs at Redolent
What is the work location for this position at Redolent?
This job at Redolent is located in San Bruno, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Redolent?
Employer has not shared pay details for this role.
What employment applies to this position at Redolent?
Redolent lists this role as a Full-time position.
What experience level is required for this role at Redolent?
Redolent is looking for a candidate with "Director" experience level.
What benefits are offered by Redolent for this role?
Redolent offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Redolent?
You can apply for this role at Redolent either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.