Sr. Director - Program Management

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Senior Director, Program Management is accountable for delivering strategic business outcomes across a portfolio of enterprise transformation initiatives, providing unified leadership over Program Managers and Product Owners to ensure work is prioritized, sequenced, and executed to maximize enterprise value.

This role serves as the owner of portfolio strategy, outcomes, and trade‑offs, translating enterprise objectives into integrated programs and product roadmaps. The Senior Director partners closely with executive stakeholders and the PMO to ensure the organization is focused on the right initiatives, in the right order, with clear accountability for results. Success in this role requires strong business judgment, the ability to lead through influence, and experience operating at the intersection of strategy, execution, and product delivery

Role Description

• Lead and manage a team of Program Managers, providing direction, coaching, and performance oversight to ensure consistent execution of complex, long‑running enterprise programs and the development of strong program leadership capability across the organization.

• Ensure strong alignment between product roadmaps and program delivery plans, enabling coordinated execution across initiatives

• Drive collaboration between Program Managers, Product Owners, and functional leaders to deliver integrated outcomes

• Coach leaders on outcome-based planning and execution, shifting focus from activity tracking to value delivery

• Lead, develop, and mentor Program Managers and Product Owners, establishing clear expectations for accountability and performance

• Build leadership capability across the organization by empowering teams to execute while maintaining clear ownership of outcomes

• Establish a high-performance culture centered on transparency, accountability, and continuous improvement

• Act as a trusted partner to senior leadership on portfolio decisions, tradeoffs, and investment choices

• Communicate progress, risks, dependencies, and outcomes at an executive level, enabling informed decision-making

• Resolve conflicts related to scope, priority, and resource allocation across initiatives

• Partner closely with the PMO to align strategy, governance, and execution discipline

• Ensure programs and products operate within established governance frameworks while maintaining outcome ownership

• Leverage PMO insights (capacity, risk, dependencies, portfolio health) to inform prioritization and sequencing decisions

Behaviors and Competencies

• Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.

• Strategic Thinking: Can analyze complex situations, drive organizational transformation, and adapt strategies to changing market conditions.

• Business Acumen: Can provide strategic guidance and insights to drive overall business success.

• Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.

• Change Management: Can lead and model exceptional change management at all levels of the organization, can develop and implement change management strategies, and can coach others to improve their change management skills.

• Collaboration: Can lead complex team projects, inspire others to collaborate effectively, and foster a culture of mutual respect and shared purpose.

• Decision-Making: Can lead organizational decision-making, mentor others in developing decision-making skills, and create frameworks that enhance the decision-making capabilities of the team.

• Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.

• Results Orientation: Can inspire a culture of results-orientation across the organization, setting high standards and holding everyone accountable for achieving results.

• Strategic Implementation: Can lead the development and execution of comprehensive strategic plans, inspire and guide teams, and drive organizational change to achieve strategic objectives.

• Project and Goal Focus: Can lead strategic project initiatives, inspire goal-oriented focus in others, and foster an environment that values project alignment and optimization.

Skill Level Requirements

• The ability to manage, drive, and adapt to organizational change while maintaining team morale and productivity.- Expert

• Skilled in assessing and addressing potential risks to ensure smooth operations and safeguard organizational interests.- Expert

• Skilled in engaging and managing relationships with stakeholders to ensure alignment and successful support outcomes.- Expert

• Skilled in strategic planning and implementation, aligning with the responsibility of developing and implementing strategic plans to achieve organizational goals.- Expert

• Experience with change management and change consulting, crucial for driving innovation and continuous improvement within the organization.- Expert

• Understanding of IT industry trends and dynamics, ensuring continuous learning and staying ahead of market shifts.- Expert

Requirements:

• Bachelor's degree in Business, Management, Engineering, or a related field (Master's degree preferred)

• 10+ years of progressive program and/or project management experience, including leadership of complex, enterprise‑wide initiatives

• Demonstrated experience leading large, cross‑functional program and/or product portfolios

• Strong expertise in program management methodologies, including Agile, Waterfall, and hybrid delivery models

• Proven success engaging senior stakeholders and leading through influence in matrixed environments

Qualifications:

• Extensive experience leading enterprise transformation initiatives and managing large, complex programs

• Strong business acumen with the ability to translate strategy into executable portfolios and roadmaps

• Exceptional leadership, communication, and stakeholder management skills

• Strong strategic planning, analytical, and problem‑solving capabilities

• Proficiency with program and portfolio management tools and reporting platforms

• Results‑driven, adaptable, and skilled at managing competing priorities in dynamic environments

Preferred Qualifications:

• Advanced degree (MBA or equivalent)

• Experience working within organizations with formal PMO structures

• Experience leading both program and product disciplines

• Background in digital transformation, operating‑model change, or large‑scale enterprise initiatives

• PMP, PgMP, PMI, or equivalent certification

• Proven experience leading major IT implementations such as ERP, cloud migrations, core systems modernization, or enterprise platform transformations.

The estimated annual pay range for this position is $180,000 - $230,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity- M/F/Disability/Protected Veteran Status