Sr. Director, CI Program Manager- Inventory Management

ShipMonk isn't just a 3PL - we're the tech-powered growth partner for ecommerce brands, running 12+ owned fulfillment centers across the US, Canada, the UK, and Europe so our merchants can stress less and grow more.

We are seeking a highly skilled and motivated Sr. Director, CI Program Management - Inventory Management to join our dynamic team. In this role, you will analyze, optimize, and improve Inventory Management processes across inventory accuracy, visibility, controls, and system capabilities. You will partner closely with Operations, Customer Experience, and Product Development (Technology) teams to drive continuous improvement across cost and service as well as designing innovative new services, features, or solutions in a fast-paced, highly variable fulfillment operations environment.

What you'll do

• Program manage a roadmap containing every aspect of continuous improvement of the Inventory Management service area, primarily focusing on Operational improvements (people, process, systems) but also including CX improvements (e.g., support documentation updates, CX training improvement), and Technology (e.g., reporting, OMS functionality) features
• Leverage data to establish key metrics for governance, draw actionable insights through loss analysis on priority initiatives, and track impact of improvements across cost & service
• Work directly with Operations leadership and warehouse associates on end-to-end initiatives on improving Inventory Management processes (replenishment, pick, and pack) from floor diagnostics (floor walks, feedback sessions) to solution design, roll out, change management, and validation
• Partner with CX leadership and teams to identify and resolve merchant retention risks related to Inventory Management by firefighting escalations real time and subsequently solutioning root causes.
• Partner with Product Development on identifying & designing WMS / OMS system improvements around Inventory Management that have highest impact to cost and merchant value.
• Partner with Engineering to explore potential automation and technology opportunities
• Directly own and drive critical Inventory Management initiatives, leading by example as a builder alongside the team, with the ability to design & build solutions in any department supporting the D2C Outbound program

What you'll need

• Bachelor's degree in Industrial Engineering, Manufacturing Engineering, Supply Chain, or related field (Master's a plus).
• 7+ years experience as a Process/Industrial Engineer or in Operations Management with a focus on Inventory Management in a D2C fulfillment, e-commerce, 3PL, or high-velocity distribution environment.
• Experience leading Operations Transformations or in Operations Consulting a plus
• Proficiency in process mapping and data analysis. Ability to translate data into operational action.
• Experience with WMS/ERP and fulfillment execution workflows (waves/batches, replenishment logic, packing rules, cartonization, shipping manifesting, returns workflows).
• Strong problem-solving and project leadership skills - able to prioritize, manage deadlines, and influence cross-functional partners.
• Excellent communication skills with the ability to work effectively from hourly associates to senior leaders.

This is an onsite position, and the individual must sit local to our fulfillment center.

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions-all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.

● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.

● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.

● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.

● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

• Merchant-first: We handle the logistics so our merchants can focus on what they do best-growing their business.
• People make ShipMonk: We believe in our team and invest in our people.
• Own it: We take ownership of our work, our mistakes, and our successes.
• Get sh*t done: We're a fast-paced, high-growth company that values action and results.
• Change the score: We challenge the status quo, constantly innovating and improving.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.