Sr. Program Manager, Market Performance & Access

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job

The Senior Program Manager is responsible for overseeing and managing multiple projects within the organization. They lead cross-functional teams, develop project plans, monitor progress, allocate resources, and ensure that projects are completed on time and within budget. In addition, they lead enterprise-level strategic initiatives and special projects that advance health plan performance, provider partnerships, and market growth.

The Senior Program Manager communicates with stakeholders, identifies risks, and implements strategies to mitigate challenges, leveraging their healthcare and health plan experience to drive cross-functional collaboration and inform strategic decision-making. By taking ownership of complex initiatives crucial to SCAN’s goals, they play a key role in driving organizational success and achieving strategic objectives.

You Will

• Executes and oversees programs that meet the needs of the organization, maintaining a high-level view to ensure alignment with enterprise strategy and accountable execution. Participates in all aspects of program delivery, including planning, budgeting, staffing, and performance. Promotes the program throughout the organization and tracks engagement. Supervises the work of program or project staff to ensure that work in completed on time or in accordance with established standards or specifications. Evaluates program effectiveness by collecting and analyzing data in support of key performance metrics. Ensures that activities are in compliance with organizational policies and any relevant external regulations. Provides reports and updates to senior leadership or other stakeholders.

• Serves as leader of authority with expert-level knowledge health plan market management and improving access to care within a HMO model. Makes authoritative decisions and recommendations. Plans, organizes, and guides projects and matrixed employees. May be called on to consult in other areas as needed. 

• Anticipates and mitigates risks across program initiatives, advising senior leadership on project dependencies, barriers, and potential solutions.

• Takes ownership of special projects and strategic efforts, proactively identifying opportunities to drive value and performance improvements in provider performance, market success, and operational effectiveness.

• Collaborates closely with internal teams to integrate strategy with operations, ensuring cross-functional alignment and operational readiness.

• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

• Actively support the achievement of SCAN’s Vision and Goals. 

• Other duties as assigned.

Your Qualifications

• Bachelor's Degree or equivalent experience preferred.

• 5-7 years of related experience as a Senior Program Manager in the health plan, healthcare, or related space.

• 5 years of leadership experience with strong ability to develop and mentor others (prioritizes assignments, provides assistance, scheduled work, but will not directly supervise others). Skilled to develops others Business Insight and in-depth understanding of the business.

• Strong project management skills. PMP preferred.

• Optimizes Work Processes - Designs processes that allow managing from a distance.

• Executive Communication – Translates enterprise vision into clear strategic priorities. Builds communication that is relevant to the audience. Strong oral and written communication skills.

• Highly detail oriented with strong ability to meet deadlines.

• Ability to build collaborative relationships.

• Microsoft Office (Word, Excel, Outlook, Teams, PowerPoint, Access), SQL, and Visio are required.

What's in it for you?

• Base salary range: $125,400 to $172,780 per year

• Internal title: Program Manager, Sr

• Work Mode: Mostly Remote

• An annual employee bonus program

• Robust Wellness Program

• Generous paid-time-off (PTO)

• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday

• Excellent 401(k) Retirement Saving Plan with employer match and contribution

• Robust employee recognition program

• Tuition reimbursement

• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team!  Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)