Sr. Coordinator - Customer Service Representative
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Overview
Compensation
$60,000-$62,000/year
Job Description
CUSTOMER SERVICE REPRESENTATIVE – SHEET FEEDER
Must be able to work onsite at either Bedford Park, IL, Hanover Park, IL or Milwaukee, WI,
Hours are M-F 9AM-6PM
Manages sales orders from order processing through delivery and any related inquiries or issues for three manufacturing locations that operate as complex. Incumbents utilize the following to achieve results: knowledge of products and manufacturing capabilities, teamwork, effective communication, and problem-solving skills. The position requires an engaged, self-starter that works with general supervision as needed and one who maintains an ongoing commitment to increasing customer satisfaction. Standard procedures are followed to accomplish assigned tasks.
How You Will Impact Smurfit Westrock:
- Serve as a critical communication link between customers and Smurfit Westrock.
- Serve as an intermediary between various departments to execute customer commitments.
- Fosters Customer Relationships.
- Perform data entry functions for order entry and other tasks.
- Complete reports as needed.
- Actively participate in appropriate project teams for operational and system improvement.
- Other duties as assigned.
What You Need To Succeed:
- Engaged self-starter with a proactive, customer advocate focus.
- Requires a high level of attention to detail.
- Strong math skills and Excel required.
- Excellent written and verbal communication skills.
- Teamwork and collaboration skills.
- Ability to effectively multi-task, be self-managed, and manage time effectively.
- Continuous improvement mindset.
- Relevant work history will be strongly considered in absence of degree.
- Knowledge of industry and manufacturing is a plus.
- Knowledge of Six Sigma or lean manufacturing process as it relates to customer service is a plus.
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FAQs About Sr. Coordinator - Customer Service Representative Jobs at Smurfit Westrock
What is the work location for this position at Smurfit Westrock?
This job at Smurfit Westrock is located in Milwaukee, WI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Smurfit Westrock?
Candidates can expect a pay range of $60,000 and $62,000 per year.
What employment applies to this position at Smurfit Westrock?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Smurfit Westrock?
You can apply for this role at Smurfit Westrock either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.