Sr. Manager, Loyalty Program Strategy, Structure & Partnerships

We're Sonesta International Hotels.

The 8th largest hotel company in the U.S.-and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

As the Sr. Manager, Loyalty Program Strategy, Structure & Partnerships, you will be responsible for supporting and actualizing the vision and roadmap for the growth of Sonesta Travel Pass, our award-winning loyalty program, as well as our partnership strategy and its execution. You will be responsible for developing compelling business cases and executive-facing materials to help identify and sell-in key opportunities to expand and support the Travel Pass program.

This position is 3 days in office (Newton, MA) two days remote.

Job Description

• Partner with Loyalty leadership to set the course for the overall Sonesta Travel Pass program strategy.
• Lead key member benefit enhancement projects - e.g. cash & points; food & beverage earn and redeem; status gifting, etc.…
• Help manage framework for measurement of benefit/product usage, optimization and future enhancement.
• Contribute strategic input on how to govern the program's financials via redemption and reimbursement policy, hotel tiers, Terms & Conditions, and program guides for the hotels.
• Partnerships - co-develop and activate new loyalty program partnerships; enhance existing partnerships; and maintain strong relationships with partner POCs.
• Manage gift card platform/partnership and other redemption/points purchase platforms.
• Act as the strategic liaison between STP program and other internal stakeholders and partner disciplines.

Qualifications

• Bachelor's degree required.
• 4+ years of progressive experience required.
• Travel, Hospitality, or Loyalty experience preferred.
• Strong strategic thinking, marketing, and analytic skills; critical thinker with sound business judgment.
• Excellent communication skills, with the ability to build relationships and negotiate with partners, story tell, present ideas clearly and persuasively to influence stakeholders.
• Ability to work in a fast-paced, entrepreneurial environment.
• A penchant for diving results and measuring impact.
• Collaborative - ability to build strong relationships with colleagues, internal and external partners.
• Proficiency in Microsoft Office, PowerPoint, Teams, Word and Excel.

Additional Job Information/Anticipated

Pay Range

Pay Range: $100k to $115k. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.