Sr. Electronic Communications Specialist

The Electronic Communications Specialist is responsible for all aspects of electronic communication mediums including E-mail systems, Instant Messaging systems, and message routing. Other responsibilities for this role are to manage and support a hybrid Microsoft infrastructure. Candidate should possess a working knowledge of Microsoft Azure infrastructure and O365 services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage the enterprise Microsoft Exchange environment and supporting email security systems.
• Manage Microsoft Entra and on-premise Active Directory components. Must possess the ability to work in a hybrid Microsoft Azure environment to manage user accounts and groups, group policy objects, permissions, synchronization, reporting and licensing.
• Ensure proper change management procedures are followed regarding the installation and testing of all upgrades and enhancements for email & IM systems.
• Maintain best practices, troubleshoot problems and take corrective action on a timely and effective basis.
• Provide technical support to internal and external users.
• Stay updated with the latest O365 and Azure functionality.
• Must be able to work a flexible work schedule that may include nights, weekends, and holidays.
• Highly motivated and requires little assistance to perform duties.
• Serve as a mentor to Level I support staff.
• Monitor systems for optimal operation and performance. Respond to events and resolve issues.
• Escalates to management after developing a detailed description of issues including, but not limited to known failure points and a hypothesis for root cause.
• Solve issues in an independent, collaborative manner utilizing available resources in-house and vendor provided.
• Develop and maintain documentation on systems.
• Other duties as assigned by management.

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree in a related field.
• 4+ years of related experience and/or training.
• Equivalent combination of education and experience.

KNOWLEDGE, SKILLS, AND ABILITIES

• Microsoft Exchange experience required.
• Active Directory/Entra and O365 Management.
• Advanced understanding of SMTP, X400, X500, SIP, DNS, WINS required.
• Multi-platform operating systems experience required - advanced knowledge of Microsoft Windows platform and basic knowledge of Linux required.
• General network administration skills.
• Advanced understanding of Virtualization technologies.
• Intermediate understanding of network security protocols.
• Powershell Scripting
• Industry acknowledged certification strongly preferred MCSE/MCSA/RHCE.
• Excellent verbal, written and organizational skills and strong attention to detail.
• Self-motivated with the ability to work independently in a fast-paced environment.
• Ability to prioritize and handle multiple tasks simultaneously.
• Analytical, critical thinking and problem-solving skills with the ability to determine the appropriate action.
• Process management skills.
• Establish and maintain effective working relationships at all levels of the organization.
• Proficient in Microsoft Office Suite or similar software, with the ability to learn and utilize industry specific software as required.
• Ability to maintain confidentiality.
• Demonstrated reliability in attendance and work performance.