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Sr. QA With Dynamics 365 & CRM - 100% Remote

The Dignify Solutions, LLCAtlanta, GA
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Overview

Remote
On-site

Job Description

  • Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions.
  • Define functional, integration, system, regression, performance, and UAT testing approaches.
  • Ensure traceability between business requirements, user stories, and test cases.
  • Participate in requirement reviews and design walkthroughs to identify test scenarios early in the development lifecycle.
  • Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives.
  • Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.)
  • Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues.
  • Support root cause analysis and recommend process improvements to enhance software quality. 
  • Support business users during UAT planning and execution.
  • Develop UAT scenarios and scripts.
  • Track UAT completion and sign-off activities.
  • Participate in performance, load, and scalability testing.
  • Validate system response times and user experience.

Required Skills & Qualifications:

  • 10 years of Quality Assurance and Software Testing experience.
  •  2+ years working on Contact Center, CRM, or Customer Service platforms.
  • Experience testing enterprise SaaS applications.
  • Experience supporting Agile/Scrum delivery environments.

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FAQs About Sr. QA With Dynamics 365 & CRM - 100% Remote Jobs at The Dignify Solutions, LLC

What is the work location for this position at The Dignify Solutions, LLC?
This job at The Dignify Solutions, LLC is located in Atlanta, GA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at The Dignify Solutions, LLC?
Employer has not shared pay details for this role.
What employment applies to this position at The Dignify Solutions, LLC?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at The Dignify Solutions, LLC?
You can apply for this role at The Dignify Solutions, LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.