Sr. Director, Internal and Executive Communications

The GapFolsom, California

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Overview

Schedule

Full-time

Career level

Director

Benefits

Career Development

Job Description

About the Role

We are seeking a visionary Sr. Director of Internal and Executive Communications to lead Gap Inc.’s internal narrative and executive voice strategy. You will be the architect of communications that inform, inspire, and engage employees at every level—creating breakthrough storytelling and experiences that strengthen culture and drive performance. Reporting to the Chief Communications Officer, you’ll develop innovative content strategies aligned to our long-range plan, provide strategic counsel to senior leaders, and lead a high-performing team and a global Community of Practice. Your work will ensure our employees feel connected, valued, and empowered—and that our leadership voices resonate with clarity and purpose. This isn’t just about messaging. It’s about building trust, shaping culture, and creating reasons to believe in Gap Inc. and our iconic brands.

What You'll Do

Strategy & Leadership

Craft a Unified Narrative: Develop a comprehensive, insight-driven communications strategy that informs, connects, and inspires employees—reinforcing culture as a catalyst for business success.

Amplify Executive Voices: Position leadership as credible, authentic, and inspiring through strategic messaging, speeches, and thought leadership opportunities.

Provide Strategic Counsel: Advise senior executives on communications that drive clarity, confidence, and alignment across the organization.

Lead with Impact:Manage a global team, fostering a culture of high performance, creativity, and continuous improvement.

Strategic Support for Key Business Functions

Lead and manage a team that delivers strategic communications support for key business functions—including HR, Corporate Communications, Strategy, Legal, Finance, Technology, Supply Chain, Regional Communications, and CEO Communications—while serving as the primary liaison for Senior Leadership Team (SLT) members to ensure alignment, clarity, and impact across all initiatives.

Content, Events and Storytelling

Create breakthrough internal content strategies that elevate Gap Inc.’s narrative and showcase proof points of progress and innovation.

Oversee enterprise-wide engagement initiatives, including planning and executing global town halls and other leadership forums to drive alignment, transparency, and employee engagement.

Oversee development of speeches, presentations, FAQs, social content, and materials for internal and external speaking engagements.

Partner with Corporate Affairs to ensure internal messaging aligns with external communications for employees, media, shareholders, and customers.

Community & Collaboration

Establish and lead an Internal Communications Community of Practice to ensure cohesive messaging across corporate, brand, store, and international teams.

Share best practices and upskill teams to drive consistency and excellence globally.

Measurement & Innovation

Implement metrics to evaluate communication effectiveness and inform continuous improvement.

Stay ahead of industry trends, best practices, and emerging channels to evolve internal and executive communications.

Who You Are

12+ years of progressive experience in internal, executive, or corporate communications within global, matrixed organizations.

Proven track record advising senior executives and leading high-performing teams.

Exceptional storyteller with strong written, verbal, and speechwriting skills.

Strategic thinker with the ability to drive cultural and change initiatives.

Creative, innovative, and action-oriented, with a bias for execution.

Skilled at managing multiple projects and navigating complex environments.

Experience managing budgets and agency/vendor relationships.

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FAQs About Sr. Director, Internal and Executive Communications Jobs at The Gap

What is the work location for this position at The Gap?

This job at The Gap is located in Folsom, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The Gap?

Employer has not shared pay details for this role.

What employment applies to this position at The Gap?

The Gap lists this role as a Full-time position.

What experience level is required for this role at The Gap?

The Gap is looking for a candidate with "Director" experience level.

What benefits are offered by The Gap for this role?

The Gap offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at The Gap?

You can apply for this role at The Gap either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.