Sr. Program/Project Manager - Technology Delivery

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often-that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at-all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals-no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

About the Team:

The Grove (Global Gateways & POS) organization is responsible for delivering and evolving many of Elavon's core payment technology platforms that power omni-commerce experiences across North America and Europe. As a member of our Technology Delivery team, you will support a diverse portfolio that includes Commerce SDK, Enterprise Payment Gateway, Elavon Bridge, CenPOS, Simplify, Converge, Opayo, CPI, Fusebox, enabling merchants to accept and manage payments across in-store, online, mobile, and integrated commerce channels.

Position Overview:

U.S. Bank and Elavon are seeking a highly collaborative Project/Program Manager to support the successful delivery of strategic technology initiatives across payment processing, integrated commerce, gateways, POS, and digital payment platforms.

This role serves as a key partner to Senior Program Managers, Product Managers, Engineering leaders, and delivery teams by translating program objectives into actionable execution plans and driving day-to-day delivery coordination. The successful candidate will work closely with cross-functional teams to identify dependencies, manage risks, coordinate milestones, remove blockers, and provide transparency into delivery progress.

The ideal candidate combines strong project management fundamentals, technology delivery experience, organizational skills, and the ability to build trusted relationships that help teams deliver high-quality outcomes efficiently and predictably.

Primary Responsibilities

Delivery Planning & Execution

• Partner with Senior Program Managers to develop and maintain execution plans supporting strategic technology initiatives.

• Collaborate with Product, Engineering, Architecture, Operations, Risk, and Compliance teams to translate priorities into actionable work plans.

• Coordinate delivery activities across multiple teams, ensuring alignment on scope, timelines, milestones, and dependencies.

• Facilitate planning sessions, execution reviews, release readiness activities, and delivery coordination meetings.

• Support Agile and traditional delivery approaches as appropriate to the initiative.

• Monitor progress against commitments and proactively identify schedule, scope, or resource risks.

Program Coordination & Governance

• Maintain integrated project plans, milestone tracking, risk logs, dependency tracking, and status reporting.

• Support governance forums by preparing updates, meeting materials, decision logs, and action-item tracking.

• Ensure execution activities align with enterprise standards, controls, compliance requirements, and delivery methodologies.

• Escalate risks, issues, or blockers promptly while proposing mitigation options.

• Track delivery metrics and provide transparency into program health and execution status.

Stakeholder Management

• Build effective working relationships with Product Managers, Engineering Managers, Architects, business stakeholders, and external partners.

• Facilitate communication across teams to ensure alignment and shared understanding of priorities and delivery commitments.

• Support preparation of executive-level communications, status updates, and leadership reporting.

• Help drive accountability for commitments while fostering a collaborative and solution-oriented environment.

Continuous Improvement

• Identify opportunities to improve planning, delivery processes, communication practices, and reporting effectiveness.

• Support adoption of Agile delivery practices and continuous improvement initiatives.

• Promote transparency, accountability, and collaboration across teams.

Basic Qualifications

• Bachelor's degree or equivalent work experience

• At least 10 years experience with tools and techniques for planning, organizing, monitoring and controlling IT projects.

Preferred Skills/Experience

• 5+ years of experience managing technology projects, programs, or cross-functional delivery initiatives.

• Experience coordinating software development or technology delivery efforts using Agile, Scrum, Kanban, Waterfall, or hybrid methodologies.

• Experience developing project plans, managing dependencies, tracking risks, and coordinating delivery activities.

• Strong communication, organizational, and stakeholder management skills.

• Experience supporting payment systems, fintech solutions, merchant acquiring, eCommerce platforms, POS solutions, or financial services technology.

• Experience working within Agile product operating models.

• Experience partnering with Product Management, Engineering, Architecture, and enterprise stakeholders.

• Experience using Jira, Confluence, Azure DevOps, MS Project, or similar planning and reporting tools.

• PMP certification preferred, but not required.

• Agile certification (CSM, PMI-ACP, SAFe, or equivalent) preferred.

Technical & Delivery Skills

Demonstrated proficiency in:

• Project and program planning

• Delivery coordination and execution management

• Risk, issue, and dependency management

• Agile delivery practices

• Executive and stakeholder communications

• Status reporting and dashboard development

• Resource planning and work intake coordination

• Software Development Lifecycle (SDLC)

• Release planning and delivery readiness

• Tools: Jira, Confluence, Microsoft Project

This position is not eligible for visa sponsorship.

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.