Sr. Analyst, Training Enablement

Vertiv Holdings, LLCWesterville, OH

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Career Development

Job Description

POSITION SUMMARY

The Sr. Analyst, Training Enablement ensure the accuracy, consistency, and accessibility of knowledge assets across the Triage function, supporting training, process adoption, and ticket deflection initiatives. Maintain process documentation, user guides, and training materials, and coordinate onboarding and refresh training sessions. This position reports to Manager, Process Enablement.

RESPONSIBILITIES

Supports knowledge management and training across all Oracle EBS modules covered by the Triage team, including Manufacturing, Supply Chain, Finance, and Services domains.
Ensures alignment with global standards and consistency across all modules.
Owns the structuring and updating of knowledge content, translating new functional and technical solutions into logical and coherent documentation.
Maintains and governs SOPs, user guides, and FAQs.
Coordinates knowledge base updates with ERP Second Level Support teams.
Interfaces with Business Process Enablement Lead and Process Enablement Specialists on the business side to collect inputs on knowledge needs and content gaps.
Coordinates with ERP Second Level Support on the IT side to ensure knowledge base updates are accurate and timely.
Keeps informed on newly identified solutions, recurring first, second, and third level ticket patterns, and tool enhancements requiring training updates.
Identifies knowledge gaps and develops targeted training content to reduce recurring user errors.
Delivers structured user training and refresh sessions, including structured onboarding of new users (process & system orientation).
Supports ticket deflection through proactive knowledge enablement and user education.
Knowledge management systems, documentation tools, Oracle EBS (general understanding across all modules), ServiceNow, SharePoint, SOP creation tools, training delivery platforms.

QUALIFICATIONS

Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, IT, Computer Science, or related discipline.
2-4 years in knowledge management, process documentation, or training support.
Experience in Oracle EBS or business process support environments.
Strong written and verbal communication skills in English; other languages are a plus.
Clear communication and instructional capability.
Ability to translate complex functional and technical solutions into logical, coherent, and user-friendly documentation and training materials.
Analytical thinking and attention to detail.
Ability to identify knowledge gaps, assess content accuracy, and track training effectiveness metrics.
Proficiency with knowledge management systems and documentation tools.
Experience with process documentation and SOP creation.
Understanding of Oracle EBS modules and functional processes across multiple business domains.

PHYSICAL & ENVIRONMENTAL DEMANDS

No special physical requirements.

TRAVEL REQUIREMENTS

10% travel required.

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus
Operational Excellence
High-Performance Culture
Innovation
Financial Strength

OUR BEHAVIORS

Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

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FAQs About Sr. Analyst, Training Enablement Jobs at Vertiv Holdings, LLC

What is the work location for this position at Vertiv Holdings, LLC?

This job at Vertiv Holdings, LLC is located in Westerville, OH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Vertiv Holdings, LLC?

Employer has not shared pay details for this role.

What employment applies to this position at Vertiv Holdings, LLC?

Vertiv Holdings, LLC lists this role as a Full-time position.

What experience level is required for this role at Vertiv Holdings, LLC?

Vertiv Holdings, LLC is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Vertiv Holdings, LLC for this role?

Vertiv Holdings, LLC offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Vertiv Holdings, LLC?

You can apply for this role at Vertiv Holdings, LLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.