Sr. Account & Relationship Mgr - Healthcare/Customer Success Manager

Overview of the Role

In this role, you will have the opportunity to help your customers win by performing the following:

• Work proactively with an established customer base to ensure retention of the current relationship and contracts.
• Proactively prioritize established account base to focus efforts based on perceived risk, potential growth, strategic value, and renewal timeframe.
• Conduct customer meetings focused on current health status, ROI, goals, and best practice guidance.
• Develop and execute a strategy to increase product adoption and engagement with your customers.
• Secure strong, referenceable, relationships within assigned customer base.
• Identify and close opportunities for professional services to client base.
• Minimal business travel: 5-10% max.

Qualifications

Experience

• Minimum 3+ years experience providing proactive strategic client support/customer service (experience with a SaaS solution a plus), or relevant equivalent experience.
• Proven track record of securing contract renewals within customer base.
• 3+ years' experience building relationships and supporting the resolution of complex business issues for customers.
• Demonstrated ability to quickly establish rapport with all levels of personnel up to and including C-Suite executives.
• Experience presenting results to senior level executives.
• Experience identifying opportunities for improvement and implementing best practice solutions.

Other Knowledge, Skills, Abilities or Certifications

• Excellent account management skills.
• Ability to manage external and internal business priorities.
• Motivation to stay current on industry and product trends.
• Excellent presentation, oral and written communication skills.
• Proven time management and prioritization skills in a fast-paced environment.
• Intermediate Microsoft Office Suite skills.

Education: Bachelor's degree preferred or relevant equivalent experience.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$57,400.00 - $98,350.00 USD

This role is eligible for Commission.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.