Sr Director, Engineering - Digital

POSITION SUMMARY

TheSenior Director of Engineering – Digitalwill lead the engineering organization responsible for Five Below’scustomer-facing digital experiencesacrosse-commerce websites and native mobile apps, including capabilities like product discovery, cart & checkout, loyalty, personalization, and omni-channel flows such asBOPIS, ship-from-store, and marketplace. This leader will own the architecture, delivery, and operations of mission-critical digital platforms that power our omni-channel growth, ensuring high performance, reliability, and security at scale.

Reporting directly to theVP of Engineering, this role will be a key partner toDigital and Digital Marketing leaders, Product, Data/Analytics, and other business stakeholders—translating business strategy and customer insights into technology roadmaps, engineering outcomes, and measurable business impact. The Senior Director will build and leadhigh-performing, modern engineering teams, driving best-in-class engineering practices, experimentation, and data-driven decision making to continuously improve key digitalbusiness metrics(e.g., traffic, conversion rate, AOV, retention, performance, and uptime).

RESPONSIBILITIES

1. Digital & Business Strategy Leadership

• Partner withDigitalandMarketingbusiness leadersto define a multi-year technology strategy and roadmap for web and mobile experiences aligned to business vision, OKRs, and customer outcomes.

• Translate business objectives (traffic, conversion, AOV, customer lifetime value, acquisition costs, campaign performance) into clearengineering goals, KPIs, and investment priorities.

• Oversee execution of astrategic digital technology portfolio, balancing roadmap delivery, technical debt reduction, platform modernization, and innovation.

• Define and trackvalue realization metricsfor digital technology investments, ensuring engineering outcomes drive measurable business impact (e.g., improved site/app performance, increased conversion, reduced checkout friction).

• Support senior management with strategic analysis of new and emerging digital capabilities (e.g., personalization, search, recommendations, experimentation, content management, SEO, performance optimization) to determine customer impact and financial viability (ROI).

2. Product & Stakeholder Partnership

• Serve as atrusted technology partnerto Digital, Digital Marketing, and cross-functional leaders (Product Management, Data/Analytics, UX, Merchandising, Supply Chain, and Stores where relevant to omni experiences).

• Shape and refineproduct and platform backlogsin partnership with Product Management, ensuring clear prioritization across growth, customer experience, technical health, and compliance.

• Establish and maintain strong communication and stakeholder management practices, setting expectations on timelines, trade-offs, and risks while ensuring alignment across business and technology.

• Represent digital engineering in key governance, portfolio, and investment discussions.

3. Digital Engineering Delivery & Operations

• Own end-to-end delivery and operations fore-commerce sites and mobile apps, including uptime, performance, scalability, incident management, and continuous improvement.

• Ensure high-quality, timely delivery through robustAgile practices, predictable release management, and strong engineering execution across onshore and offshore teams.

• Establish and continuously improveengineering and operational KPIs, including lead time, deployment frequency, change failure rate, MTTR, defects per story, velocity, and SLA adherence.

• Partner with operations/SRE teams to conduct root cause analysis on complex incidents, drive systemic fixes, and improve reliability.

• Manage departmental budgets, resource allocations, and vendor spend, aligning investments to digital initiatives and capability outcomes.

• Drive a culture of data-driven decision-making andexperimentation(A/B testing and related methods) to improve conversion, engagement, and retention.

4. Architecture, Platforms & Engineering Excellence

• Provide technical and architectural leadership formodern digital platforms, including headless commerce, content management, search, recommendations, and mobile architectures.

• Lead the evolution of ourcomposable, headless, MACH-aligned architecture(Microservices, API-first, Cloud-native, Headless), ensuring flexibility and scalability of digital experiences; experience with CommerceTools or similar platforms is a plus.

• Ensure robust engineering standards across coding, design, documentation, testing, security, and performance; champion best practices such ascode reviews, automated testing, pipeline automation, and code sharing.

• Partner with Enterprise Architecture, Data, and Infrastructure/Security teams to ensure alignment with enterprise standards, security policies, and cloud strategies (multi-cloud footprint such as AWS, Azure, GCP, or Oracle Cloud).

• DriveDevSecOps and CI/CDadoption to increase deployment speed, reduce risk, and improve quality (shift-left testing, automated controls, monitoring and alerting).

• Ensure applications and data comply with governance, risk, compliance, SOX, and audit policies, including appropriate logging, monitoring, and automated controls.

• Stay ahead ofmarket, technology, and digital experience trends, bringing forward recommendations on tools, platforms, and practices that will improve customer experience and engineering productivity.

• Develop and maintaintechnical roadmapsfor digital platforms and capabilities, clearly communicating modernization paths and key architectural decisions.

5. People Leadership & High-Performance Culture

• Build, lead, and inspirehigh-performing engineering teams(including Engineering Managers/Directors) delivering exceptional web and mobile experiences in a fast-paced, high-growth retail environment.

• Foster an inclusive culture grounded inThe Five Below Way, emphasizing psychological safety, accountability, continuous learning, and recognition.

• Develop and execute talent strategies for hiring, onboarding, performance management, and career development across both FTEs and contractors.

• Provide ongoingcoaching and mentorshipto engineering leaders and senior engineers, growing capabilities in architecture, product thinking, and operational excellence.

• Ensure contractors and partners are fully integrated into team rituals, quality practices, and feedback loops to achieve consistent delivery excellence.

• Represent the engineering organization in recruiting, external partnerships, and thought leadership to help elevate Five Below’s technology brand in the market.

6. Vendor, Partner & Ecosystem Management

• Lead relationships withdigital and engineering vendors(e.g., commerce platforms, mobile partners, development and implementation partners, cloud providers), ensuring high-quality delivery, scalability, and cost-effectiveness.

• Evaluate and benchmark vendor performance, ensuring clear SLAs, accountability, and continuous improvement.

• Make informedbuild vs. buydecisions in partnership with Product, Architecture, and Finance, balancing speed, cost, risk, and strategic differentiation.

Key Digital Business & Analytics Expectations

• Deeply understand and help shape keydigital business metrics, including but not limited to:

• Traffic and acquisition (organic, paid, campaign-driven)

• Conversion rate and funnel performance (browse → PDP → cart → checkout → confirmation)

• Average order value (AOV) and attach rate

• Repeat purchase rate, retention, and loyalty engagement

• Site and app performance (page load, Core Web Vitals, crash rate, latency)

• Partner with Digital and Marketing teams, Data/Analytics, and Product to definemeasurement frameworks, dashboards, and experimentation strategies to improve these metrics.

• Ensure engineering teams understandhow their work moves the metrics, using data and insights to guide prioritization and solution design.

QUALIFICATIONS

Required Experience & Skills

• 12+ yearsof progressive experience in software engineering and technology, with significant focus oncustomer-facing digital products(e-commerce websites and native mobile applications).

• 7+ yearsleading and scaling engineering teams (including managers/directors) responsible for delivery and operations of high-traffic, business-critical digital experiences.

• Proven track record leading engineering teams forhigh-growth retail or consumer businesses, with accountability for uptime, stability, performance, and security of digital platforms.

• Demonstrated success partnering withDigital, Marketing, and Product leadersto drive measurable improvements in digital business outcomes (traffic, conversion, AOV, retention, performance).

• Strong experience withomni-channel digital capabilitiessuch as e-commerce, OMS, BOPIS, ship-from-store, and marketplace integrations.

• Deep understanding of modernweb and mobile architectures, including microservices, APIs, event-driven systems, and cloud-native design.

• Expertise withheadless and composable commerce architectures, ideally with experience on MACH-aligned platforms (e.g., CommerceTools or similar).

• Strong experience drivingDevOps/DevSecOps, CI/CD, automated testing, monitoring/alerting, and incident/problem management in production environments.

• Demonstrated ability to set and manageengineering and operational KPIs, communicate them to stakeholders, and drive continuous improvement.

• Exceptional communication and storytelling skills, with the ability to engage both technical and non-technical audiences, influence decisions, and align cross-functional teams.

• High degree ofbusiness acumen, able to connect engineering decisions to customer experience, P&L impact, and strategic outcomes.

Preferred Experience & Skills

• Experience inhigh-volume retail or consumer brandswith strong digital and omni-channel businesses.

• Experience withdigital analytics and experimentation platforms(e.g., Adobe/GA, Optimizely, LaunchDarkly, or similar) and working closely with data/analytics teams.

• Familiarity withSEO, site performance optimization, and mobile performance best practices.

• Experience operating in amatrixed environment, collaborating across multiple functional and product domains.

• Experience with governance, risk, and compliance practices, including SOX and audit considerations, especially as they relate to digital platforms.