Sr IT Operations Engineer

At Elanco (NYSE: ELAN) - it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose - all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you'll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals' lives better makes life better - join our team today!

Your Role: Sr IT Operations Engineer

The role requires strong technical breadth and the ability to work across multiple technology areas rather than being limited to a single technology domain. The individual should be comfortable understanding problems across applications, cloud infrastructure, data platforms, security, access, and reporting, while partnering with specialist teams where deeper expertise is required.

Your Responsibilities:

Operations Excellence & IT Operations

• Act as a primary technology contact for assigned EKS applications, platforms, and services.

• Provide day-to-day technical oversight and operational support across EKS technology environments.

• Administer and govern technology services including infrastructure, security groups, GitHub teams, Power BI workspaces, support groups, and related access.

• Review and approve appropriate EKS technology, access, and support requests.

• Manage and coordinate ITSM processes including Incidents, Changes, and Problems.

• Identify recurring operational issues and drive improvements to reliability, efficiency, and user experience.

Technical Problem Resolution & Engineering Support

• Investigate and help resolve complex technical issues across applications, cloud platforms, databases, analytics, and enterprise technology services.

• Act as a technical problem-solving partner for EKS Business Operations, Analytics, Engineering teams, and vendors.

• Troubleshoot issues involving technologies such as Azure, SQL, Power BI, Databricks, cloud infrastructure, and enterprise applications.

• Work with technical specialists to identify root cause, define resolution paths, and ensure actions are completed.

• Provide technical guidance to Project Managers, Business Analysts, and other stakeholders when technology decisions or assessments are required.

Cloud, Infrastructure & Technology Initiatives

• Support and lead technology initiatives across Microsoft Azure, Google Cloud Platform, and enterprise infrastructure.

• Drive initiatives such as operating system upgrades, cloud security assessments, infrastructure improvements, and technology health checks.

• Partner with Infrastructure, Cloud, Data, IAM, and Security teams to implement improvements.

• Security Engineering & Risk Reduction

• Review and assess Critical and High security alerts impacting EKS applications and technology environments.

• Partner with InfoSec, IAM, Infrastructure, and other technology teams to investigate and remediate security risks.

• Support implementation of security improvements such as access control enhancements, credential management, and authentication hardening.

• Drive corrective and preventive actions (CAPAs) to closure.

• DataOps & Technology Cost Optimization

• Support and lead DataOps initiatives, including Databricks-related operational and cost optimization activities.

• Analyze technology usage and identify opportunities to improve efficiency and reduce unnecessary costs.

• Partner with Data, Cloud, Engineering, and vendors to implement optimization measures.

Vendor & Stakeholder Management

• Act as a key technical liaison between EKS teams and external technology vendors.

• Use technical understanding to challenge vendor recommendations and identify gaps.

• Proactively follow up on outstanding vendor actions and escalate when required.

• Ensure vendor dependencies and blockers are identified early and driven to closure.

Engineering Visibility, Reporting & Analytics

• Develop and enhance operational and technology reports to provide actionable visibility into EKS environments.

• Support reporting around security posture, incidents, operational health, technology usage, and cost optimization.

• Act as an in-house Power BI resource for EKS where required.

• Ensure reporting data is accurate, reliable, and actionable.

Application Modernization & Continuous Improvement

• Contribute to application and technology modernization initiatives.

• Work with vendors and internal engineering teams during application upgrades, improvements, and technical changes.

Cross-Functional Engineering Collaboration

• Participate in technical reviews and technology assessments.

• Align solutions with enterprise architecture, security, and technology standards.

• Collaborate effectively with IAM, Infrastructure, Data, InfoSec, Engineering, Mobile Deployment, and other enterprise teams.

• What You Need to Succeed (minimum qualifications):

Bachelor's or higher degree in Computer Science, Information Technology, Engineering, or a related discipline.

• 5-8 years of experience in enterprise technology operations, application operations/support, cloud operations, application engineering, or a related technology role.

• Strong experience in technical troubleshooting and problem resolution within enterprise environments.

• Knowledge of relational database concepts, integration technologies, application interfaces, and enterprise technology environments.

• Working knowledge of at least one public cloud platform, preferably Microsoft Azure or Google Cloud Platform.

• Knowledge of ITSM/ITIL, including Incident, Change, and Problem Management.

• Experience working with third-party vendors in a large enterprise organization.

• Ability to work independently, manage multiple priorities, and drive technical issues to closure.

What will give you a competitive edge (preferred qualifications):

Experience with enterprise application or SaaS operations.

• Experience with Azure and/or GCP cloud operations.

• Experience working with Infrastructure, IAM, InfoSec, or enterprise security teams.

• Experience with Power BI, SSRS, or other reporting/analytics platforms.

• Knowledge of Databricks or other modern data platforms.

• Experience supporting application modernization or technology transformation initiatives.

• Experience with IoT projects.

• Relevant cloud, ITSM, security, or technology certifications.

Additional Information:

• Travel: 0%

• Location: India, Bangalore

Don't meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status

Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.