Sr Manager, Patient Services
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Overview
Job Description
[Position]
Sr Manager, Patient Services
[About Our Client]
Company provides biosimilar and innovative biopharmaceutical medications to help increase patient access to advanced therapies around the world.
[Job Summary]
Reporting to the Director, Patient Services, responsible for ongoing management of all aspects of patient services and programs.
[Job Description]
KEY ROLES AND RESPONSIBILITIES
- Contribute to the success of a best-in-class patient services programs to support Company’s commercial vision by ensuring close cross functional collaboration and subject matter expertise
- Provide program management across all patient support vendors, including HUB, copay, free drug programs, and creative agency of record.
- Support contracting execution - coordinate the signing, tracking, revision and storage of all NDAs, MSAs, SOWs, BRDs, and SDEA documents in accordance with company guidelines.
- Deliver an exceptional patient experience by assessing needs, developing action plans, and proactively addressing potential access barriers to support treatment initiation and support continuation of care.
- Monitor HUB Services programs and competitive landscape to identify potential gaps and/or areas of competitive advantage for Company HUB Services, Copay and Patient Assistance Programs.
- Support Field Reimbursement and Managed Care team needs with strong communication and timely customer service
- Consistently leverage reporting tools and data analytics to support strategic decision making and ongoing program monitoring.
Requirements
- Minimum of 5 years of experience working either within a HUB vendor program (at the Supervisor level), a manufacturer patient support program, and/or field reimbursement role
- Bachelor’s Degree required in healthcare, business, pharmacy, nursing or related field
QUALIFICATIONS
- Understanding of patient programs and HUB services at the case level. Knowledge or reimbursement through private payer insurance, Medicare Part B & D, Medicaid, Buy/Bill, and Specialty Pharmacy channels.
- Strong problem solving/analytical skills and ability to prioritize under tight deadlines.
- Demonstrated excellent interpersonal, written, verbal and visual communication and presentation skills.
- Demonstrated effective working relations in a global work environment
- Ability to proficiently use Microsoft Excel, Outlook, and Word. Tableau and Salesforce CRM experience preferred.
- Ability to travel periodically to Jersey City, NJ, Vendor sites, and meetings (10%)
- Bilingual in Korean and English highly prefer
CORE COMPETENCIES
- PSP operations and strategy: Experience managing PSP operations across multiple brands.
- Regulatory Compliance: Deep understanding of healthcare regulations, privacy laws (HIPAA) and pharmaceutical industry guidelines
- Data analysis and Reporting: Ability to track KPIs, identify patient journey bottlenecks (abandonment) and generate actionable insights for program enhancements.
- Project Management: Skills to manage vendor performance, service level agreements and budget tracking.
- Communication Skills: Strong oral and written
- Collaboration: Ability to communicate across functions and at all levels in the organization
- Technical Proficiency: Competence in CRM systems (Salesforce/Veeva), digital tools and date reporting software
- Patient Advocacy and Empathy: A patient centric focus with strong communication skills for handling complaints, resolving escalations and enhancing the patient experience.
Benefits
- Salary 160-170k + Annual Bonus
- Full Benefits - Medical, Dental, Vision with different package
- 401k 4.5 % match
- 15 days PTO & 6 Sick Days
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
