Sr Provider Relations Representative # 26-14928

Duration: 3+ Months (Possible contract to hire)Job Description:

• Hour/Schedule: 8:00 am-5:30 pm.
• Possibly some overtime and off-hour shifts, but not regularly.
• Required: Web content management system, quality management software, Office 365.
• Day to Day: The associate will write, design, and provide prompt, accurate, and high-quality written materials.
• These include website content, procedures, instructions, notices, training materials, and manuals. Maintain basic knowledge of work instructions and company policies.
• Maintain productivity, quality, and timeliness standards. Provide feedback on process improvements, education practices, and training materials.

Responsibilities:

• Provides education and training for network providers/staff/suppliers/physicians/beneficiaries/referral agents as necessary. Develops and produces all training and educational materials.
• Develops/prepares/reviews/updates all provider education materials. These may include: web-based training, computer-based training, ACT (ask the contractor) calls, outreach presentations/proposals, listserv articles, new highlights, calendar of events, job aids, resource tools, and web page content. Conducts/facilitates meetings, workshops, training classes, teleconferences with providers, provider groups, staff, suppliers, physicians, beneficiaries, referral agents.
• Develops relationships with providers, provider groups, staff, suppliers, physicians, beneficiaries, referral agents, state/local medical/professional associations. Responds to educational needs. Acts as liaison between division/above mentioned groups and appropriate state/federal agencies to ensure training needs are met. Responds to/resolves problems/issues identified through meetings, workshops, correspondence, etc.
• Performs administrative functions in support of education and training.
• Produces/generates various reports to management and provides feedback on activities to management. Contributes/participates/completes special projects as assigned.

Experience:

• 4 years of experience in customer service, claims processing, communications, education/training, provider relations, healthcare or combination.

Skillsets:

• Demonstrated skills related to training materials development.
• Demonstrated skills related to classroom presentations to large groups.
• Working knowledge/understanding of government healthcare programs, HIPAA policies, procedures.
• Demonstrated proficiency in word processing, spreadsheet, database software. Good judgment skills.
• Analytical and critical thinking skills. Basic business math proficiency.
• Ability to persuade, negotiate, or influence others.
• Ability to handle confidential or sensitive information with discretion.
• Ability to identify learning objectives.
• Strong course design skills to include use of media/other instructional methods.
• Ability to evaluate progress in addition to actual delivery of training sessions.

Education:

• Bachelor's degree.

Additional Qualifications:

•  Licenses: N/A
• Certifications: N/A
• Shift Hours: Monday – Friday 8:00 am to 5:30pm

About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.  IND01 #LI-KG6