Sr Software Engineer | Engineering

Five9India, TN

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Career Development

Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

About Five9

Five9 is a leading provider of cloud software for the enterprise contact center market, powering billions of customer interactions annually. Since 2001, Five9 has been at the forefront of the cloud revolution, helping organizations deliver exceptional customer experiences, improve productivity, and achieve measurable business outcomes.

We are expanding our Engineering team in Bangalore, India, and are seeking a Senior Software Engineer to help design, implement, and scale Five9's next-generation cloud-native services. This role is ideal for engineers who thrive on hands-on coding, technical depth, and building complex distributed systems.

Key Responsibilities

Design, develop, and optimize high-performance microservices using Java and Spring Boot.
Write clean, maintainable, and testable code with a strong focus on scalability, reliability, and performance.
Take ownership of services end-to-end-from design and implementation to deployment, monitoring, and ongoing operations.
Collaborate with architects and senior engineers on system design, technical reviews, and problem-solving.
Ensure services meet SLAs, performance metrics, and security standards.
Contribute to improving CI/CD pipelines, automation, and observability to reduce manual effort and improve service reliability.
Provide technical guidance and mentorship to mid-level and junior engineers through code reviews, pairing, and knowledge sharing.
Stay current with evolving technologies and help evaluate and adopt tools that strengthen our platform.

Required Skills & Experience

Must Have: Strong debugging and problem-solving skills, with the ability to dive deep into complex production issues.
Must Have: 3-6 years of software development experience building Java microservices.
Must Have: Deep expertise in Java with strong experience in Spring Framework or Spring Boot.
Proven ability to build and operate distributed, cloud-native microservices at scale.
Must Have: Strong experience with Google Cloud Platform (GCP) services, including GKE, CockroachDB, and Redis.
Desired: Experience with Kubernetes, containerization, and CI/CD pipelines (GitLab or similar).
Solid understanding of system design, data structures, algorithms, and performance optimization.
Understanding of product architecture.

Preferred Skills

Exposure to voice and telephony systems (SIP, RTP, IVR, call routing) or real-time communication platforms.
Experience building latency-sensitive, high-throughput systems.
Familiarity with Looker, analytics pipelines, and large-scale reporting systems.
Familiarity with Agile methodologies and tools such as Jira, Confluence, and end-to-end testing frameworks.

Technology & Tools

Languages & Frameworks

Java
Spring Framework
Spring Boot

Cloud & Infrastructure

Google Cloud Platform (GKE, Pub/Sub, BigQuery, CockroachDB, Redis)
Kubernetes

DevOps & CI/CD

Git
GitLab CI/CD

Collaboration & Documentation

Swagger
Jira
Confluence

Hardware

Apple MacBook options available

Why Five9?

As a Senior Software Engineer at Five9, you will work on the core backend services that power our global cloud contact center platform. You will have the opportunity to solve complex engineering challenges at scale while remaining deeply involved in hands-on software development. Working alongside a highly talented engineering team, you will help build highly scalable cloud-native services, mentor fellow engineers, and contribute to a culture that values craftsmanship, innovation, technical excellence, and continuous learning.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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FAQs About Sr Software Engineer | Engineering Jobs at Five9

What is the work location for this position at Five9?

This job at Five9 is located in India, TN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Five9?

Employer has not shared pay details for this role.

What employment applies to this position at Five9?

Five9 lists this role as a Full-time position.

What experience level is required for this role at Five9?

Five9 is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Five9 for this role?

Five9 offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Five9?

You can apply for this role at Five9 either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.