Staff Customer Success Engineer (Cse) - AI Security Solutions

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

Overview

The Staff Customer Success Engineer (CSE) - AI Security Solutions is a post-sales technical leader responsible for ensuring customers successfully deploy, adopt, and realize value from Proofpoint's AI Security platform. This role serves as a critical bridge between customers, Support, and Engineering-driving implementation, resolving complex issues, and influencing product improvements based on real-world usage.

The ideal candidate combines strong cybersecurity expertise with hands-on technical skills and a deep understanding of AI security risks, enabling them to guide customers through secure AI adoption.

Key Responsibilities

Implementation & Onboarding

• Lead post-sale implementation of Proofpoint AI Security solutions, including configuration, integration, and deployment

• Design and execute onboarding plans aligned with customer use cases and AI adoption goals

• Integrate AI Security capabilities with enterprise environments (endpoints, SaaS, APIs, LLM platforms, and data systems)

• Ensure successful go-live and transition to steady-state operations

Customer Adoption & Value Realization

• Act as a trusted technical advisor to customers on AI security best practices

• Drive adoption of key platform capabilities, including AI usage visibility, agent governance, and policy enforcement

• Conduct regular technical check-ins, health reviews, and optimization sessions

• Help customers operationalize AI security policies and governance frameworks

Technical Support & Escalation Management

• Troubleshoot complex technical issues across AI Security deployments

• Serve as the primary technical escalation point, working closely with Support and Engineering

• Reproduce issues, collect diagnostic data, and clearly communicate findings to engineering teams

• Advocate for timely resolution of customer-impacting issues

Cross-Functional Collaboration

• Partner with Engineering to provide feedback on product gaps, bugs, and feature enhancements

• Collaborate with Product Management to influence roadmap based on customer needs

• Work with Customer Success Managers and Sales Engineers to ensure a seamless customer lifecycle

Continuous Improvement & Enablement

• Develop and share best practices, deployment guides, and technical documentation

• Enable customers on new features and evolving AI security capabilities

• Stay current on AI threats, agentic workflows, and emerging security trends

Required Qualifications

• 5+ years of experience in Customer Success Engineering, Technical Account Management, Support Engineering, or similar roles

• Experience in enterprise software deployments on end user devices and cloud environments

• Experience in AI Agent development in environments such as Amazon EKS, Google GKE and Azure AKS

• Familiarity with networking concepts, including TCP/IP, Proxy, Firewall, CASB and SIEM

• Hands-on experience with system integrations, APIs, and enterprise environments

• Proven ability to troubleshoot complex technical issues and work cross-functionally with engineering teams

• Excellent communication skills with the ability to explain technical concepts to diverse audiences

Key Skills

• Technical troubleshooting and root cause analysis

• Customer-facing communication and relationship building

• Solution implementation and integration

• Analytical thinking and problem-solving

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.

How to Apply

Interested? Submit your application along with any supporting information- we can't wait to hear from you!

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:

Base Pay Range: 166,500.00 - 244,200.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range: 136,200.00 - 199,760.00 USD

All other cities and states excluding those listed above:

Base Pay Range: 124,100.00 - 182,050.00 USD