Staff Product Designer, Tax Credits

About Design at Gusto

Design at Gusto is made up of over 80 creative, collaborative people who care deeply about our mission to empower small businesses and their employees. We're a cross-functional group that is always looking for opportunities to build understanding and empathy for the people who use Gusto. We don't care much about swim lanes and though we care deeply about quality and craft, we are never precious about it. We work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference. We believe great design can make hard things possible, even delightful.

We are building an AI-native design organization - and we mean that seriously. We're looking for designers who are already working this way: using AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers. This isn't a future aspiration - it's how we work now, and it's changing what the design role looks like at Gusto and across the industry.

About the Team:

At Gusto, we're devoted to simplifying the complex world of business operations. As a powerful People Platform, we offer a comprehensive suite of essential products including payroll, benefits, time tracking and more, all designed to streamline processes and empower businesses to thrive. Our commitment to world-class customer experience sets us apart.

Our Tax Credits team at Gusto is bringing to life an 'emerging market' product for our customers. We aim to help guide them through intricate tax credit regulations, unlock financial opportunities and extend the runway for their businesses. The Tax Credits team has ambitious goals to drastically simplify and demystify the complex world of tax credits in order to drive significant customer value and revenue for our business.

About the Opportunity:

As a Staff Product Designer for Tax Credits, you'll help scale and evolve a product that's in its early days. Each year, small businesses leave millions of dollars in tax credits unclaimed because the process is confusing, compliance-heavy, and rigorous. At Gusto, we observe a huge opportunity to change that. You'll be tasked with designing beautiful, intuitive end-to-end experiences that simplify this journey-turning government red tape into something approachable, user-friendly, and stress-free. This work is high-visibility and high-impact, balancing technical, compliance, and service challenges in a space where design can truly unlock customer and business value. If you enjoy turning complex problems into elegant, empowering solutions, we'd love to hear from you.

Here's what you'll do day-to-day:

• Partner with cross-functional partners to define a long-term UX vision and how it ladders into Gusto's broader strategy.

• Shape product strategy, roadmap, team OKRs, and project priorities through a design lens.

• Deepen our insight of customer needs through research, data, and hands-on discovery.

• Design and ship both new and iterative experiences that consistently deliver value and raise the craft bar.

• Contribute to Gusto's design community by sharing your skills, perspective, and mentorship.

• Champion our design system and platform standards, evolving them through your product work.

Here's what we're looking for:

• 8+ years of Product Design experience, with a track record of leading design direction across teams and product areas.

• You are proficient in designing simple, intuitive solutions in complex or technical domains-ideally in fintech, platforms, or services.

• You partner closely with PM and Eng to shape both roadmaps and system-level decisions, ultimately ensuring better outcomes.

• You have a high bar for craft, and stay hands-on to ensure mindful, high-impact solutions reach customers.

• You think holistically, designing cohesive customer journeys that span digital products and human support touchpoints.

• You thrive in ambiguity, lead through action, and are motivated by seeing real customer impact-not just shaping plans or decks.

• You bring robust opinions held loosely, engage in constructive debate, and help teams align quickly.

• You care deeply about Gusto's mission and are enthusiastic about empowering small businesses through world-class financial tools.

Compensation Details

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gusto's compensation philosophy and benefits offerings please view our Total Rewards Approach page.

Our cash compensation range for this role is $146,000/yr to $183,000/yr in Denver & most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.