Staff Program Manager, Teleoperations

WatneySan Francisco, California

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Overview

Schedule

Full-time

Career level

Director

Remote

On-site

Benefits

Career Development

Job Description

Our Mission

Expand human ambition in the physical world.

Critical infrastructure is constrained by labor shortages, hazardous working conditions, and operational complexity. Watney builds and deploys autonomous robotic systems that increase the speed and capacity of buildout, starting with data centers.

About the Role

The Staff Program Manager, Teleoperations owns the robot pilot program at Watney: how new pilots get on the floor, how they get better once they're there, and the KPI framework and feedback loop that connects the two.

This program runs today: a 2,000+ pilot floor already supports robots working live customer deployments. You'll partner with our pilots, our Southeast Asia leadership team, and our ML researchers to keep the program moving as fast as the robots need it to.

We're looking for someone with strong critical thinking, clear communication, and experience running a large distributed center of excellence program from the ground up - comfortable with messy real-world data, short-notice global travel, and late-night performance analysis when the program calls for it.

What You’ll Do

Own the pilot program: tryouts, training cohorts, and the performance work that turns a new pilot into a great one, across a 2,000+ pilot operation.
Define KPIs and measure performance (telemetry, task times, etc.), and close the loop from data to action.
Partner with Fleet Operations to solve robot allocation for training and live deployments.
Partner with our Southeast Asia leadership team on organizational structure and shift-operations improvements.
Translate performance findings into concrete changes with our hardware and software engineering teams
.

You May Be a Good Fit If You:

4+ years running a distributed or offshore workforce program at scale (recruiting, training, performance management), at a consulting firm or technology company.
Experience writing SOPs and owning quality/process for an operations team.
Strong data-analysis skills and comfort with messy real-world data.
Clear written and verbal communication skills.
Willingness to work hard in a scrappy environment
.

We’re committed to building a diverse, inclusive team. At Watney Robotics, we welcome people of all backgrounds and identities, and we make hiring decisions based on skills, experience, and potential. If you’re passionate about robotics but don’t meet every requirement, we still encourage you to apply!

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FAQs About Staff Program Manager, Teleoperations Jobs at Watney

What is the work location for this position at Watney?

This job at Watney is located in San Francisco, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Watney?

Employer has not shared pay details for this role.

What employment applies to this position at Watney?

Watney lists this role as a Full-time position.

What experience level is required for this role at Watney?

Watney is looking for a candidate with "Director" experience level.

What benefits are offered by Watney for this role?

Watney offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Watney?

You can apply for this role at Watney either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.