Staff UX Designer - Acton, Mass. or San Diego, CA (Hybrid)
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Overview
Job Description
Position Overview:
We’relooking for a Staff UX Designer to lead high-impact, customer-facing design efforts acrossInsulet’sdigital experience ecosystem—shaping how people interact with theOmnipodsystem across web, mobile, and connected platforms.
In this role,you’llown strategic initiatives that span multiple teams and touchpoints across the end-to-end customer journey—including onboarding and activation, personalized experiences, customer-facing web portals, healthcare provider tools, and service experiences that connect seamlessly with native applications.
As a senior-plus individual contributor,you’lloperatewith significant autonomy, influenceproductand design direction, and elevateexperiencequality at scale.You’llpartner closely with UX leadership, product managers, engineers, and business stakeholders across the U.S. and international markets to unify fragmented experiences, strengthen visual and interaction design, and deliver cohesive, human-centered outcomes.
StaffUXDesignerResponsibilities:
Drive UX strategy and vision across multiple complex initiatives, shaping cohesive, customer-facing experiences at scale.
Partner cross-functionallywith product, engineering, and business leaders to influence roadmaps, priorities, and long-term experience goals.
Solve systems-level challenges through experience design, unifying fragmented journeys into seamless, intuitive customer experiences across channels and platforms.
Lead the design of customer-facing web and cross-platform experiences, balancing systems thinking with strong visual, interaction, and experience craft.
Define and influence how web and native applications work together,establishingexperience principles, patterns, and handoffs that ensure consistency and continuity for customers.
Leverage insights from customers and stakeholders—including people living with diabetes, healthcare providers, and internal teams—to inform design decisions and strategy.
Champion human-centered design and accessibility, applying best practices in usability, responsive design, and inclusive experiences.
Contribute to and evolveInsulet’sdesign system, design language, and UX standards as the platform and brand mature.
Mentor and influence other designers through critique, coaching, and process leadership, elevating design quality across the team.
Communicate design decisions clearly and persuasively, using strong visual and verbal storytelling to align stakeholders and define success.
Skills/Characteristics:
Exceptional systems thinker and design strategist.
Highly skilled communicator and facilitator across disciplines and leadership levels.
Visionary, yet detail-oriented withanability to execute and influence at scale.
Trusted collaborator who builds strong relationships in cross-functional teams.
Expert in storytelling through visual and verbal means to align broad audiences.
Champion of inclusive design, accessibility, and user advocacy.
Fluent in agile environments and experienced in design operations leadership.
Qualifications:
Bachelor’s or Master’sdegree in a relevant field such as HCI, Psychology, Design, or equivalent experience.
8+ years of UX/product design experience, withdemonstratedstrategic impact across complex digital ecosystems.
Deepexpertisein human-centered design, systems thinking, and digital accessibility.
Proven ability to influence direction through research, facilitation, and design leadership.
Experiencedesigning forregulated industries or data-driven platforms is a plus.
Advanced portfoliodemonstratingcustomer-facing digital experiences, strong interaction and visual design judgment, and strategic impact across complex, multi-channel ecosystems.
Additional Information:
We’reespecially interested in case studies that show customer-facing web or cross-platform experiences, end-to-end journey thinking, and how design decisions improved clarity, trust, or usability for real users.
When applying, be sure to include a link to your portfolio with the password if applicable.
NOTE: This position is eligible for hybrid working arrangements (requires on-site work from our Acton or San Diego office at least 3x/week; may work remotely other days). #LI-Hybrid
Additional Information:
Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $142,400.00 - $213,575.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com.We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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