Stage Manager - Venue Productions

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

Requirements and Competencies:

• Must submit a resume to be considered for this position.
• Must be at least 18 years old.
• Must have valid Driver's License and be able to meet company driving guidelines.
• Knowledge of Theater, Entertainment Events and Logistics, including but not limited to: safety in assigned work location, strong audio systems, basic theatrical lighting, theming, signage and décor, scenic and prop construction/maintenance, ability to use hand tools/power tools to perform maintenance and repairs to show equipment.
• College Degree in Theatre (preferred), experience in related discipline or equivalent related certification of experience.
• Must have prior experience managing vocalists, band, actors, costumed
• characters, dancers and technicians.
• Supervise Technicians and Performers. Oversee theatrical service technical duties and responsibilities. Possess an understanding and demonstration of strong Performance skills.
• Must have excellent organizational, problem solving and planning skills with the ability to handle multiple projects and tasks simultaneously. Able to work under pressure and direct personnel under ambiguous or uncertain stressful conditions.
• Possess excellent interpersonal, verbal and written communication skills successfully interacting in a positive manner with various entertainers, technicians, outside contractors, entertainment and park staff, and personnel from other departments.
• Must be able to recognize behavioral issues within the team that need to be addressed and handle them in an appropriate and timely manner.
• Understand and enforce the use of proper safety protocols and safety systems, be able to properly inspect and document inspections and operation of safety sensitive equipment or procedures and enforce the consistent use of personal protective equipment.
• Ability to perform management duties for all technical needs: running crew, logistics, transport, overseeing all prep work and theater and event installs, etc.
• Must be team-oriented with a professional, positive, kid-siderate attitude and display strong guest service skills.
• Hands on capability to operate basic technical equipment, troubleshoot basic technical problems, and display proficiency with MS Office: Word, Excel, PowerPoint.
• Demonstrate strong communication skills, display respect for others, perform all duties with a positive attitude and demonstrate teamwork, professionalism, be willing to increase their personal development, and positively influence employees and vendors/contractors and display strong guest service skills.
• Provide support and service for shows, events or for other departmental needs and perform other functions as directed by management for the good of the Department and Park.
• Adhere to and enforce all Park/Department policies and procedures.
• Ability to work in varying conditions several times throughout a scheduled shift, inside and outside, wet, windy, cold, hot or humid weather, bright, dark, elevated or cramped conditions, ability to stand, sit or walk for up to more than an hour at a time, be able to bend, stoop, work in varying ground or flooring conditions, climb stairs and ladders and utilize personal protective gear.
• Must be able to work in environment with atmospheric effects such as fog, smoke, haze, mist, bubble, snow and scents.
• Communicate professionally and effectively with ambassadors and guests
• Must be able to lift, push, pull and/or carry up to 50 lbs. on a frequent basis
• Must be able to work indoors and outdoors, in varying Florida weather, to include extreme heat. Position may be exposed to fumes, dust, odors and cold/heat temperature extremes
• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks(use of tools/keyboard/writing)
• Must be flexible in work locations as placement will depend on business needs and career development opportunities
• Work a flexible schedule/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays

Primary Responsibilities:

• Work in a team environment and interact with others in a positive, professional manner
• Support creative development processes when needed
• Assist with all aspects of Special Events and shows including install, strike and game plan creation. Event facilitation & coordination with our team, other departments and vendors.
• Responsible for the supervision and implementation of the daily operation of the Venue, Special Event and Shows including scheduling and following up on task assignments for cast and crew.
• Responsible to mentor staff to maintain a successful team oriented production.
• Responsible for supervision of areas to include but not limited to; costume/dresser staff, technicians, cast, daily hours reporting, overtime requests, deviation/sign in sheets, theatrical and technical systems, theater safety, character maintenance, facility maintenance and cleanliness, monitoring show quality, scheduling and conducting rehearsals, daily meetings and information dissemination, employee development, employee record keeping, inventory & procurement of equipment, materials and supplies, create & implement SOPs for assigned show / area as necessary.
• Ensuring the safety of all Team Members as well as ensuring that all team members are getting required safety training and are using proper PPE.
• Responsible for developing and maintaining quality standards throughout all assigned tasks, special events and show positions.
• Responsible for maintaining the artistic and technical integrity of shows and events. Knowledge of all positions necessary for show and event operation.
• Act as front line management representative. Act as a liaison with Entertainment Technical, Production & Operational Entertainment Management Staff.
• Responsible for assisting with Entertainment activities and special events in other facilities as needed.
• Submit weekly reports to Managers detailing all show related issues and maintenance that has occurred during the week.
• Interact with guest by greeting them and providing excellent service in an efficient and courteous manner
• Perform other duties as assigned according to business need
• This position supports one or more of our shows, events, or costumed character products.
• Executes and maintains artistic and operational integrity of specified show, event, or costumed character product.
• Oversees the supervision of the assigned operations teams, including casts and crews.
• Executes and maintains assigned teams timecard and schedules using Scheduler and KRONOS programs.
• Works with project timelines and schedules to ensure park and departmental goals and objectives are obtained.
• Will be involved in running and maintaining rehearsal and operational processes, training, schedules, production books, and start-up meetings.
• Collaborates with Entertainment Theming, Operations, Production and Theatrical Services teams to achieve project goals and objectives including the rehearsal, install, and strike plans.
• Collaborates with department leadership in the execution and supervision of Entertainment processes to achieve park and department safety targets.
• Execute development, performance and evaluation of team members within assigned team, as well as administer developmental discussions for direct reports.
• Participates in other duties as assigned that support park and departmental goals and objectives.

What it takes to succeed:

• Proven supervisory stage management skills
• Strong communication skills
• Problem solving skills
• Positive attitude, a team player
• Organized and detail oriented
• Ability to negotiate and collaborate with a team

Education and Special Skills:

• Associates or BA in Theatre Management, Theatre Arts, Event Management or equivalent professional experience
• 2 years professional supervisory stage management experience needed
• 2 years professional entertainment or theme park experience needed

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.