Standards Program Manager
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$60,000-$65,000/year
Job Description
This position plays a dual role in supporting APCO International’s standards development program and agency training program accreditation. The manager provides leadership and administrative support for standards development activities, serves as a key liaison to committees and workgroups, and ensures the accurate management, organization, and accessibility of departmental records, resources, and systems. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a dynamic environment.
Reports to: InstituteDirector
General Description of Essential Job Tasks:
The following are general descriptions of the essential job tasks of the position. Other related tasks may be assigned as necessary and appropriate.
Program Leadership & Coordination
- Support and coordinate APCO International standards development projects as assigned, ensuring alignment with organizational goals.
- Serve as staff liaison and provide support to standards-related committees, subcommittees, task forces, workgroups, and writing groups.
- Ensure standards development activities comply with ANSI Essential Requirements and APCO Standards Policies and Procedures.
- Maintain accurate and complete records of standards activities, including documentation required for ANSI audits.
- Assist in the development of standards-related training materials and resources.
- Provide timely updates and reporting on standards program activities.
- Represent APCO, as assigned, in interactions with external organizations, associations, and stakeholders.
- Manage and coordinate APCO’s Agency Training Program Accreditation (ATPA), including maintaining records, tracking applications and renewals, supporting the review process, and serving as a point of contact for program participants.
Committee & Member Support
- Provide administrative and operational support to committees and workgroups, including preparing and distributing agendas, minutes, and attendance records.
- Maintain committee and writing group rosters, including management within systems such as Higher Logic Workspace.
- Manage and track annual Intellectual Property Rights (IPR) documentation.
- Respond to member inquiries and provide high-quality customer service to internal and external stakeholders.
- Identify and help address member needs and issues related to standards and departmental resources.
Resource & Records Management
- Serve as the custodian of departmental records, ensuring all files, materials, and archives are accurately maintained and easily accessible.
- Coordinate, update, and manage the department’s Resource Library and related web content.
- Maintain electronic files and tracking systems for departmental programs, including Agency Training Program Accreditation (ATPA) and RETAINS subscriptions.
- Ensure all records and documentation are compliant with APCO and ANSI requirements.
Administrative & Operational Support
- Manage department communications, including answering and directing phone calls and emails.
- Prepare and distribute outgoing correspondence, including email, postal mail, and packages.
- Maintain and update databases and systems (e.g., Higher Logic Communities/Workspace, ATPC, NetForum).
- Support basic accounting functions such as purchase orders and invoice processing.
- Track departmental projects and support program managers in maintaining accurate records and timelines.
- Prepare and submit reports, including meeting summaries, action items, and after-action reports, as required.
- Ensure all correspondence and documentation are processed accurately, professionally, and efficiently.
General Responsibilities
- Effectively prioritize and manage multiple projects and competing deadlines.
- Exercise sound judgment in resolving issues and supporting customer service needs.
- Travel as required in support of meetings, conferences, and events.
- Complete special projects and additional duties as assigned by the Institute Director.
Core Competencies
- Knowledge of standards development processes and compliance requirements (preferred)
- Strong organizational and records management skills
- Attention to detail and accuracy
- Effective communication and interpersonal skills
- Ability to manage multiple priorities and work collaboratively across teams
- Proficiency with database and collaboration tools
Minimum Experience Requirements
- Baccalaureate degree in a related field. An equivalent combination of education and experience that is determined to be directly related to the foregoing specific requirements may be substituted.
- Basic knowledge of public safety communications and demonstrable experience in project management and standards work will be considered as key factors to meet minimum requirements.
- Preference will be given to applicants with public safety communications training experience or work experience directly related to use of American National Standards Institute policies and procedures
Compensation: $60,000.00 - $65,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
APCO International is the world’s oldest and largest organization of public safety communications professionals and supports the largest U.S. membership base of any public safety association. It serves the needs of public safety communications practitioners worldwide - and the welfare of the general public as a whole – by providing complete expertise, professional development, technical assistance, advocacy and outreach. APCO International is headquartered in Daytona Beach, FL, with an additional office in Alexandria, VA.
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FAQs About Standards Program Manager Jobs at APCO International
What is the work location for this position at APCO International?
This job at APCO International is located in Daytona Beach, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at APCO International?
Candidates can expect a pay range of $60,000 and $65,000 per year.
What employment applies to this position at APCO International?
APCO International lists this role as a Full-time position.
What experience level is required for this role at APCO International?
APCO International is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at APCO International?
You can apply for this role at APCO International either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.