Overview
Job Description
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
STARLINK ENTERPRISE ACCOUNT SPECIALIST (AVIATION)
Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.
RESPONSIBILITIES:
- Review and validate purchase orders and documents such as Purchase Orders, Letters of Authorizations, and Pricing for compliance
- Create and configure customer accounts, service lines, hardware assignments, and billing structures
- Apply pricing, discounts, and terms per the customer’s contracts
- Partner with Sales, Finance, Logistics, and Customer Support to process orders through activation
- Track order timelines and flag risks to revenue and activation goals
- Maintain precise records in internal systems and trackers
- Spot friction points and suggest scalable process and system improvements
- Ensure accounts are activated and invoiced on forecasted schedules
BASIC QUALIFICATIONS:
- Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination
PREFERRED SKILLS AND EXPERIENCE:
- Strong attention to detail for process-driven work
- Skill interpreting contracts, pricing, and billing rules
- Cross-functional collaboration under tight deadlines
- Proficiency in Excel, Salesforce, Smartsheet, or similar tools
- Ability to turn partner feedback into improvements
- Excellent written/verbal communication skills
- Multi-tasking with accuracy and ownership
ADDITIONAL REQUIREMENTS:
- Willingness to travel to customer sites, other SpaceX locations, and events as needed
- Must be available to work extended hours and/or weekends as needed
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
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