State Home Energy Assistance Program (SHEAP) Coordinator

• Receive and process energy assistance applications in person, by phone, and electronically.
• Verify household eligibility, income, residency, utility account, identity, and required documentation.
• Determine and document benefits using the approved benefit matrix.
• Notify applicants of eligibility, benefit amounts, and next steps.
• Maintain complete, accurate, secure, and confidential client records.

• Prepare and track payments to utilities and approved vendors in accordance with SPIPA and Commerce requirements.
• Resolve payment, account, and vendor discrepancies.
• Assist with heating and cooling system replacement referrals and documentation when applicable.
• Reconcile program expenditures with the Programs Manager.

• Conduct outreach to eligible households, including underserved and hard-to-reach populations.
• Travel to SPIPA’s five member Tribes for intake and meetings.
• Prepare required outreach materials and coordinate with tribal programs and staff.

• Maintain program data and prepare reports required by SPIPA and Commerce reports
• Enter and maintain records in required state and SPIPA systems.
• Follow SHEAP policies, funding requirements, SPIPA fiscal procedures, and applicable laws.
• Report suspected fraud or loss of funds and support audits, monitoring, and records retention requirements.
• Maintain records according to retention requirements and assist with monitoring visits and program reviews.

• Attend required training.
• Other duties as assigned.

• Associate degree, or two or more years of experience in energy assistance, social services, case management, benefits eligibility, or a closely related program.
• Experience determining eligibility, managing application paperwork, or maintaining client files.
• Proficiency with Microsoft Office and comfort learning web-based intake and reporting systems.
• Valid Washington State driver's license, insurable driving record, and ability to travel regularly within the service area.
• Ability to pass a background check.

• Ability to apply written policy consistently and document decisions clearly.
• Accuracy and attention to detail with numbers, deadlines, and paperwork.
• Ability to manage confidential information with discretion.
• Ability to collaborate respectfully with tribal communities and to work with people in financial hardship without judgment.
• Clear written and verbal communication with clients, vendors, tribal staff, and state program contacts.
• Ability to organize workload, meet recurring deadlines, and work independently between check-ins.

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