Store Manager - Global Luxury Dessert Brand

Boutique ManagerGlobal Luxury Dessert Brand  About the Brand Our client is a globally recognized luxury dessert boutique known for its artisanal cakes and refined customer experience. With locations in major cities worldwide, the brand is celebrated for elegance, quality, and attention to detail. This is a unique opportunity to lead a high-end retail team in a fast-paced, customer-focused environment.

Position Summary The Boutique Store Manager is responsible for the successful daily operations of our client's retail location, ensuring an exceptional customer experience while driving performance and operational efficiency. This hands-on leadership role oversees all aspects of front-of-house and back-end store management, team development, and adherence to brand and compliance standards.

Key Responsibilities

Leadership & Team Management

• Lead and manage all store operations, ensuring efficiency and accountability
• Perform all duties of the Retail Sales Associate (RSA)
• Train, develop, and coach team members to ensure performance and growth
• Manage team schedules, payroll hours, and staffing levels in alignment with business needs
• Communicate corporate policies, promotions, and updates to team members
• Foster a culture of teamwork, accountability, and a customer-first mindset

Customer Experience & Sales

• Ensure every customer receives a welcoming, engaging, and personalized experience
• Identify and assess customer needs to recommend appropriate products
• Supervise and participate in all packaging, customer service, and sales activities
• Maintain deep product knowledge to support effective selling and service
• Ensure timely and accurate processing of all customer pre-orders

Operations & Administration

• Oversee and execute daily cash deposits and maintain accurate financial records
• Monitor cake and product inventory, conduct regular audits, and lead waste-reduction efforts
• Oversee cake ordering and coordinate with production to meet customer demand
• Ensure the boutique consistently meets cleanliness, organization, and brand presentation
• standards
• Maintain compliance with food safety, health, and sanitation guidelines
• Act as a liaison between store staff and corporate teams, ensuring alignment and communication
• Report directly to the General Manager

Qualifications

• Minimum 2–3 years of experience in a retail management role, preferably in food, hospitality, or luxury retail
• Proven leadership and team development skills
• Strong organizational, time management, and communication skills
• Ability to manage multiple responsibilities in a fast-paced environment
• High attention to detail and commitment to operational excellence
• Availability to work weekends, holidays, and extended hours as needed

Additional Information

• Schedule: Monday–Sunday (11 AM to 6 PM)
• Employment Type: Direct Placement
• Benefits: Health, dental, and vision insurance; paid time off; employee discounts