Store Manager

Position: Store Manager

Department: Donated Goods Retail

Reports to: Retail District Director

Status: Exempt

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

Summary

Responsible for the management of a Goodwill store. Plan, coordinate, and direct the daily activities related to its successful operation and the achievement ensuring that the organization goals and objectives are accomplished. Provides leadership and ensures compliance to standards, financial performance, productivity and accountability.

Duties and Responsibilities

• Responsible for hiring, orientation, training, development, coaching, and termination of store staff. Ensures job descriptions are maintained and updated as well as establishes performance criteria. Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill. Ensures the proper coordination of clients assigned to the store. Communicates problems and concerns with Retail District Director (RDD) and/or Human Resources representative.

• Oversees and manages operations to ensure the following but not limited to:

• Goodwill policies and procedures are communicated and enforced.

• Sufficient daily inventory of raw donations to meet all store production goals.

• Staff schedules in line with store staffing model and budgeting parameters.

• Donor doors are open and able to accept donations during all business hours.

• Appropriate and consistent use of SAP Warehouse Management System (WMS) to accurately account for and track containers by type of product (i.e. raw, processed, 2nd sort, etc.). Meet all system compliance standards.

• Achievement of daily/weekly production and sales goals and utilization of SITW reports to continually monitor employees' production against goals; adjusts production and other operational practices while maintaining efficiencies to meet goals by following all established standards and guidelines.

• Identify ways to improve backroom operations, front end retail sales and other aspects of operations and discuss with senior management.

• Know and understand all key metrics related to the store; work with RDD on developing enhance data analysis skills.

• Maximize used goods processing through the proper application of GKA established techniques, including:

• Sorting

• Preparing and pricing items for sale

• Meeting and exceeding production goals on a consistent basis

• Consistent rotation of all merchandise in accordance with store rotation schedule.

• Submission of high quality donations to Ecommerce.

• Adhere to all guidelines for New Goods inventory tracking and management.

• Oversees all visual merchandising, cleanliness and organization of the sales floor to promote an attractive and convenient layout; ensures appropriate and timely use of all branded marketing materials and signage. This includes but is not limited to:

• Maintain odor control of store.

• Cash registers and rest rooms are in proper working order.

• Maintain appearance of all areas of building exterior and landscape.

• Maintain processing area appearance, housekeeping and work environment.

• Identify structural concerns to discuss with the landlord and notify facilities team of all repairs and maintenance needs of the facility.

• Ensures that all paperwork is completed in an accurate and timely fashion to include, but not be limited to: new hire intake packet; payroll and production records, audit forms; payroll status and termination paperwork; and performance appraisals, etc.

• Serves as a role model, promotes a supportive culture, and ensures that store staff represent Goodwill in a positive manner by providing excellent customer service at all times both external and internal customers (i.e. coworkers, donors, shoppers).

• Ensures compliance with all asset protection policies and procedures; and proper cash handling including enforcement of cash register procedures and submission of required reports. Reports concerns and problems to RDD and Loss Prevention Department.

• Promotes an environment of workplace safety by training and informing others regarding safety standards/precautions. Monitors safety and takes corrective action. Assures that regulatory safety requirements are adhered to.

• Assists in the development of the annual budget. Effectively and efficiently manage the store budget including maintaining position control, achieving processing goals, generating revenue and controlling expenses. Tracks variances to budget and communicates reasons for variances to RDD.

• Supports and promotes organizational programs and special events, as required.

• Promotes an environment of workplace safety by training and informing others regarding safety standards/precautions. Monitors safety and takes corrective action. Assures that regulatory safety requirements are adhered to.

• Communicates progress, problems, and concerns to the Retail District Director.

Positions Supervised

Customer Service Manager

Customer Service Coordinator

Production Manager

Production Coordinator

Utility Associate