Store Manager

Reports To: Premier Franchisee/Owner

 Oversee daily store operations to ensure profitability, control inventory, protect company property, and maintain accurate financial records. Assist with hiring, training, customer service, and growing store business.

Daily Operations●      Oversee all store activities and employee performance.●      Maintain accurate computer and paper records, including backups and secure storage.●      Protect store property by following proper inventory, security, and alarm procedures.●      Ensure all money received is handled correctly and deposited daily.●      Enforce all company policies and procedures.●      Report all store transactions accurately.Customer & Sales Management●      Approve or decline customer orders and verify customer information.●      Ensure timely, accurate deliveries, installations, and service work.●      Help increase store revenue and manage customer accounts, including non-renewals.●      Assist with gaining new business.Employee Management●      Assist with recruiting, hiring, supervising, and training employees.●      Ensure all employees stay on track with required training.●      Hold weekly staff meetings.Inventory & Asset Management●      Follow proper inventory check-in/out procedures.●      Conduct daily walk-throughs to check equipment and property.●      Review weekly Vehicle Maintenance Reports and confirm proper signatures.Corporate Communication●      Respond promptly to requests from Corporate Office, President & VP of Operations, Regional Manager, and other stores.

●      High school diploma, GED, or equivalent.●      Valid driver’s license with a good driving record.●      DOT certification (if required by your state).●      Completion of management training program.●      Minimum six months of rent-to-own management experience (or similar).●      Ability to lift up to 75 lbs.

●      Strong accuracy and attention to detail.●      Ability to read, write, and perform basic math quickly and correctly.●      Strong reasoning and decision-making skills.●      Ability to manage customer and employee situations professionally.●      Knowledge of store products and ability to perform all in-store tasks.●      Ability to understand verbal and written instructions.

●      Fast-paced environment with frequent walking, bending, lifting, and physical activity.●      Extended hours may be required.●      Local and occasional out-of-town travel.●      Must handle stress and multitasking well.●      Work occurs both in the store and in customer homes, sometimes in difficult conditions (stairs, tight spaces, uneven ground, weather extremes). ●      Must attend company training sessions as needed.

●      Work takes place in a variety of environments and may change throughout the day.●      Requires frequent walking, standing, bending, lifting, and other physical activity.●      Must be able to handle multiple tasks, solve problems quickly, and work well under pressure.●      Extra hours before or after regular business hours may be needed.●      Frequent travel between stores—both local and occasional out-of-town—may be required.●      Must be able to manage the emotional and mental stress that comes with working with customers and employees.●      Work happens mostly in the store, but also in customers’ homes and in the field.●      Fieldwork may involve challenging conditions such as:

●      Must be able to drive safely in various weather conditions.●      Must attend company and Premier Corp. training sessions when required.

●      Frequent interaction with customers, coworkers, management, suppliers, and service partners.●      Must communicate clearly and professionally with supervisors, peers, and business associates.