Store Manager – Multi-Unit Retail Operations (The UPS Store Network)

The UPS Store #1002Wantagh, New York

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Overview

Schedule

Full-time

Career level

Director

Benefits

Career Development

Job Description

Store Manager – Multi-Unit Retail Operations (UPS Store Network)

Long Island & NYC

Pay: Competitive, based on experience

11-Location, High-Performing Franchise Network

We’re a top-performing network of 11 UPS Stores seeking a strong Store Manager who thrives in leadership, operations, team development, and customer experience. You’ll run the daily performance of a center while being supported by an Operations Manager, Unit Managers, and structured systems.

This is a long-term career role with real advancement — not a typical retail job.

Why This Opportunity Stands Out:

You’ll step into an organization with:

A dedicated support structure (Ops Manager + Unit Managers)
Strong training, coaching, and development programs
Clear operational standards, systems, and KPIs
Consistent mentorship and real visibility into multi-unit operations
Growth opportunities toward Unit Manager, Multi-Unit Leader, or specialty ops roles

What You’ll Be Responsible For:

Leadership & Team Development

Coach, train, and mentor team members to hit performance goals
Build an accountable, engaged, high-energy culture
Participate in hiring, onboarding, and ongoing coaching

Operational Excellence

Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns
Maintain store standards, compliance, and cleanliness
Execute daily workflows and ensure smooth store operations

Sales & Customer Experience

Drive upselling, engagement, and customer satisfaction
Improve key store metrics (ACT, A/G Ratio, Print Sales, Mailbox Renewals)
Ensure every customer receives a premium UPS Store experience

Business & Performance Management

Analyze performance reports and implement improvements
Control labor, supplies, inventory, and operational costs
Set daily priorities and maintain strong store execution

Who Thrives in This Role

You may come from:

Retail management
Hospitality or service leadership
Logistics or shipping operations
Customer service leadership
Assistant manager or manager roles in fast-paced environments

Ideal candidates are:

Strong communicators
Naturally great coaches
Confident decision-makers
KPI-driven
Positive, reliable, and customer-focused

What We Offer

A structured, supported management environment
A high-performing, well-resourced network
Clear career path & opportunities for advancement
Training, coaching, and ongoing development
Competitive pay based on experience

Ready to Lead With Us?

If you’re a strong leader with operational discipline and you want to grow within a multi-unit environment, we’d love to connect.

Apply today or message us to learn more.

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FAQs About Store Manager – Multi-Unit Retail Operations (The UPS Store Network) Jobs at The UPS Store #1002

What is the work location for this position at The UPS Store #1002?

This job at The UPS Store #1002 is located in Wantagh, New York, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The UPS Store #1002?

Employer has not shared pay details for this role.

What employment applies to this position at The UPS Store #1002?

The UPS Store #1002 lists this role as a Full-time position.

What experience level is required for this role at The UPS Store #1002?

The UPS Store #1002 is looking for a candidate with "Director" experience level.

What benefits are offered by The UPS Store #1002 for this role?

The UPS Store #1002 offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at The UPS Store #1002?

You can apply for this role at The UPS Store #1002 either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.