Strategic Account Manager

What We NeedCorpay is currently looking to hire a Strategic Account Manager within our NA Fuel division. This position falls under our Corpay line of business and is located in Brentwood, TN. In this role, you will serve as the primary client services contact that is responsible for supporting retention, client satisfaction and issue resolution of their assigned accounts. This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. Account Managers are assigned a portfolio of customers and is responsible for understanding and resolving issues pertaining to products utilized by the client. You will report directly to the Senior Manager of Operations and regularly collaborate with various departments.

How We WorkAs a Strategic Account Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing:

Assigned workspace in Brentwood, TNCompany-issued equipmentFormal, hands-on training

Role ResponsibilitiesThe responsibilities of the role will include:

Working directly with clients to provide day-to-day account support, problem resolution, research and analysis.Responding to inbound emails and phone callsDeveloping and executing a client service delivery strategy for assigned clients around the needs, contracts specifications and cost components.Conducting regularly scheduled calls, presentations to review business performance, including training and education.Making decisions regarding the set up and support of the clients assigned to their care and has the ability to approve financial fee and or transaction concessions.Preparing and presenting solutions in advance to retain relationships.Using customer feedback to monitor the status of service levels, identifies problems and revenue growth potential within the client base.Interacting effectively with internal departments to support customer base.Introducing and promoting other Corpay products to satisfied client base, promoting lead generation to Relationship Management TeamRetaining client base of accounts and associated revenue through an appropriate level of contact with clientsMeeting productivity requirements in regard to territory management and quality contact with customersTroubleshooting of client-raised servicing issues to determine if the issue is a system issue, training issue, or client configuration.Developing professionally, improving performance, and understanding the tools in place and maximize their use.Demonstrating leadership qualities that influence peers to work collaboratively, automating manual processes, and using the systems available to their fullest potential.Serving as key contributor in developing and testing new processes and procedures that enhance the user's experience.Acting as a change agent

Qualifications & Skills

Minimum 4 years' Call Center or Customer service team experiencePrior Account Management or relationship management experience preferred.Ability to work with large client base.Minimum High School or GED required.Bachelor's Degree or equivalent work experience preferred.Proficiency in Microsoft Office.Salesforce knowledge is a plus.

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire

Automatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings including: major holidays, vacation, sick, personal, & volunteer timeEmployee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizes