Strategic Account Manager (Client Relations Manager)
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Overview
Compensation
$65,000-$85,000/year
Job Description
Strategic Account Management | Healthcare | Relationship Growth | Commission Eligible
At WeCare tlc, we are not a call-center sales company. We are a mission-driven advanced primary care organization partnering with employers and municipalities to improve access, reduce healthcare costs, and create healthier workforces.
We are looking for a relationship-driven professional who knows how to grow trusted partnerships — not someone reading from a sales script or selling cell phone plans.
This role is ideal for someone who thrives in strategic client management, consultative relationship building, healthcare services, customer success, or B2B account growth.
If you are energized by helping clients succeed, uncovering opportunities, leading executive-level conversations, and turning satisfied clients into long-term advocates — this could be an outstanding fit.
What You’ll Do:
- Build and maintain strong, long-term relationships with clients to understand their goals and challenges.
- Serve as the voice of the client within the organization, relaying feedback and insights to services development
- Own the Customer Ladder - move clients from users > champions > referrers.
- Lead strategic Quarterly Business Reviews (QBRs) with impact-driven insights.
- Identify white space opportunities and recommend service expansions.
- Launch and manage our "Gold Partner" client tier model.
- Train and empower clients to become active referrers.
What Success Looks Like:
- increase in multi-service adoption.
- reduction in time-to-upgrade.
- client referrals.
What You Bring:
- Bachelor’s degree in related field.
- 3-5 years in client success, account strategy, or growth roles.
- Strong communication, presentation, and relationship-building skills.
- Ability to uncover opportunities and lead high-impact client conversations.
- Experience with referral programs or partner enablement is a plus.
Why Join Us?
- WeCare tlc is celebrating our 20th year as the longest-standing company in our space.
- You’ll be part of a mission-driven, innovative team that challenges the status quo in healthcare.
- Growth opportunity as we expand our Client Services function.
- Competitive salary + benefits.
- Competitive compensation.
- Rewarding work in a collaborative team environment.
- Medical, dental, and vision insurance.
- Life and disability insurance.
- Accident, Legal, ID Theft, and Pet insurance.
- 401(k) Plan with company match.
- Generous PTO.
Ready to turn great clients into our greatest advocates?Apply now and help shape the future of client growth https://wecaretlc.com/about/careers/.WeCare tlc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Background checks and pre-employment drug screening required.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Strategic Account Manager (Client Relations Manager) Jobs at WeCare TLC
What is the work location for this position at WeCare TLC?
This job at WeCare TLC is located in Altamonte Springs, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at WeCare TLC?
Candidates can expect a pay range of $65,000 and $85,000 per year.
What employment applies to this position at WeCare TLC?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at WeCare TLC?
You can apply for this role at WeCare TLC either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.