Strategic Caller

What We Need

Corpay is currently looking to hire a Senior Strategic Caller. This position falls under our Corpay line of business and is in Richmond, Virginia. In this role, you will support our client's vendor base for B2B payments; simplifying the payment process and providing better control and visibility for our clients. This position is responsible for contacting vendors via phone to develop new vendor relationships for our clients and generate new revenue. Responsibilities also include fostering the client relationships sold and working closely with Vendor Enrollment management, as well as the Implementation and Sales teams, to develop plans to build or retire quota. You will report directly to the hiring manager and regularly collaborate with other team(s)/department(s).

How We WorkAs a Senior Strategic Caller, Corpay will set you up for success by providing:

Assigned workspace in Richmond, VirginiaCompany-issued equipmentFormal, hands-on training

Role ResponsibilitiesThe responsibilities of the role will include:

Placing calls to Strategic vendors not currently participating in the program Maintaining vendor queue, appropriately prioritizing calls, retiring non-accepting vendors, and ensuring campaign completion within appropriate timelinesEntering vendor and/or client data within designated databases and accurately notifying vendor contact and acceptance informationDiscussing enrollment statistics with clients, sales, and/or project managementLiaising between vendor and client; discussing payment issues or negotiating payment termsCircumventing vendor objections by proposing alternate payment optionsHandling inbound (80+) and outbound calls in a professional mannerUtilizing multiple applications provided by Corpay to assist customers efficiently and in a timely mannerDemonstrating effective oral and written communications with customers, department personnel, and managementProficiently in being able to cross-sell additional products and servicesTransferring calls to the appropriate department or staffProviding customers with accurate account information in a fast-paced environmentGood interpersonal skills and teamwork awarenessMulti-tasking, listening, inputting data, probing, providing solutions, and navigating through various screens while applying basic customer satisfaction techniquesAdditional tasks assigned as determined by business needs

Qualifications & Skills

High School Diploma or GED required; bachelor's degree is preferred2+ years of high call volume experience1+ years previous experience in inside sales/telesales or sales support preferredMust be focused and detail-oriented, with the ability to handle multiple assignments promptly and effectivelyMust be able to manage time effectively and work independently without direct supervisionExcellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as customer service skills are requiredAnalytical and general math skills are requiredAbility to react quickly and decisively to resolve customer issuesDemonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple projectsRely on extensive experience and judgment to plan and accomplish goalsProficiency in the use of Microsoft Office product suite, including Excel and Outlook are essential

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hireAutomatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings include major holidays, vacation, sick, personal, & volunteer timeEmployee discounts with major providers (i.e. wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizes

Pay TransparencyThe expected hourly range for this position is $18-$19, based on the candidate's work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.

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