Strategic Implementations Manager

About us

TestBox was founded with a bold mission: to fundamentally transform how software is bought and sold. We're building a platform that empowers buyers with transparent, interactive software experiences, while equipping sellers with powerful tools to deliver exceptional buying and onboarding journeys. Our core technologies - synthetic data, intelligent orchestration, and our unique product graph - help teams achieve faster implementations, clearer insights, and increase trust with their customers.

At TestBox, we're not just improving demos; we're building the next generation infrastructure for software transactions, creating seamless experiences from initial interest to successful onboarding and beyond.

We're a fast-growing startup built by a team that values experimentation, velocity, and customer impact. We're backed by world-class investors and are building a platform that's disrupting the traditional B2B sales motion.

Who we are looking for

We're looking for someone who is operationally sharp, technically curious, and thrives in high-growth environments. You are comfortable managing complex, multi-stakeholder implementation projects and equally comfortable building processes where none exist. You've led technical implementations or onboarding programs at B2B SaaS companies, and you know how to drive customers from signed contract to time to value. This hire will play a critical role in owning the day-to-day project management of customer implementations across our enterprise accounts.

You understand that implementation quality directly drives customer outcomes and long-term revenue. You bring executive presence, communicate with clarity, build trust quickly with both technical and non-technical stakeholders, and translate customer requirements into actionable specifications. Internally, you operate with discipline and accountability — tracking dependencies, surfacing risks early, and keeping cross-functional teams aligned. You are proactive, resourceful, and energised by the opportunity to bring structure to a post-sales function that is scaling fast.

You have

• Experience managing enterprise or mid-market B2B SaaS customers end to end
• Experience managing complex, multi-stakeholder technical implementation projects end to end
• Experience operating in a startup or high-growth environment
• Strong project management capability across technical implementations, translating business needs into technical specifications
• Technical fluency — you don't need to build the product, but you need to understand how it's built well enough to talk credibly with both engineers and customers
• Confidence engaging senior stakeholders and building trusted partnerships
• A structured, process-driven mindset with high attention to detail
• The ability to translate customer feedback into clear, actionable internal insights
• A bias toward ownership, action, and continuous improvement
• Impeccable communication skills, written and verbal

You will

• Own the day-to-day project management of customer implementations across the portfolio, from kickoff through go-live,  in partnership with our technical solutions team
• Drive time to value by managing timelines, unblocking dependencies, and ensuring deliverables meet quality standards
• Coordinate cross-functionally with engineering, product, and customer engineering to keep complex multi-stakeholder projects on track
• Surface risks and blockers early, communicate project status clearly to internal and external stakeholders
• Translate implementation learnings and customer feedback into actionable insights for Product and Engineering as the voice of the customer
• Design, build, and improve post-sales processes to strengthen scalability and operational maturity
• Escalate and manage critical support needs to ensure our customers ongoing success

What success looks like

In the first 90 days, you will ramp up quickly and build a strong working knowledge of the TestBox product, customer landscape and internal workflows so you can operate independently and confidently.  You will take ownership of implementation project management across accounts, coordinating timelines, scoping requirements with customer SMEs, managing cross-functional dependencies, and ensuring deliverables ship on time. Early on, you will focus on strengthening accounts by proactively managing delivery, resolving friction points before they escalate and building credibility with key stakeholders. You will also begin identifying patterns across implementations that can be templatized and surfacing practical improvements to our processes that increase efficiency and scalability.

By 12 months, you will be a trusted implementation lead across the customer portfolio. Both internal teams and customer stakeholders will rely on you to keep projects on track and communicate clearly. Implementation cycle times will be shorter, customers will reach production-ready environments faster, and delivery quality will be consistently high. Risks will be flagged early, dependencies tracked proactively, and customer stakeholders will have clear visibility into project status at all times.  You will have strengthened the operational maturity of the post-sales function by implementing improvements that make onboarding, delivery and account management more predictable and scalable. 

The benefits

• Generous equity package for meaningful ownership.
• Prioritization of your professional growth, with dedicated career development support.
• Flexible, unlimited PTO with a minimum expectation for recharge.
• Mental Health benefits.
• Fitness allowances.
• Learning allowances.
• Remote and office setup allowances to ensure productive and comfortable working environments.

We believe that diversity is critical to our success. We will not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.