Strategic Program Specialist

Primary Responsibilities

Program Support & Coordination

• Support daily sales and program activities for assigned strategic customers, ensuring tasks stay on track.
• Maintain program trackers, customer requirements lists, open order logs, and follow-up action items.
• Assist with scheduling, delivery updates, and coordination between Sales, BD, Operations, and Supply Chain.
• Help prepare materials for customer calls, reviews, or internal update meetings.

Quoting & Commercial Support

• Prepare and update quotes for strategic customers, including multi-line and repeat business quotes.
• Enter, revise, and ensure accuracy on pricing, quantities, surcharges, releases, and terms.
• Partner with BD and the Strategic Program Manager to confirm commercial details before quote submission.
• Maintain updated quote history and pricing files for assigned accounts.

Order Management & Customer Support

• Serve as a day-to-day customer contact for order status, delivery dates, changes, and general inquiries.
• Enter orders, verify accuracy, and coordinate with Operations to confirm cut schedules, ship dates, and capacity.
• Monitor open orders, prioritize urgent requests, and proactively identify delays or issues.
• Maintain accurate backlog, customer preferences, expediting requests, and inventory needs.
• Build positive, responsive relationships with customer buyers, planners, schedulers, and program contacts.

Documentation & Administrative Support

• Prepare, organize, and maintain documents such as NDAs, SOWs, pricing sheets, forecasts, and amendments.
• Track routing, signatures, and storage of program-related documentation.
• Manage shared folders, program files, and customer documentation to ensure they remain current and audit-ready.

Data, Analytics & Reporting

• Update and maintain weekly sales reports, program dashboards, forecast sheets, and KPI summaries.
• Pull sales history, quote activity, backlog, and margin reports for leadership or BD as needed.
• Ensure accurate data entry and tracking in Salesforce, Stratix, and all program tools.
• Identify data inconsistencies, trends, risks, or customer needs and escalate when appropriate.

Cross-Functional Collaboration

• Work closely with BD, Sales, Operations, Supply Chain, Quality, and Finance to ensure alignment with customer expectations.
• Communicate program updates, customer changes, and sales priorities to internal teams.
• Support the Strategic Program Manager on major commercial efforts - including large quote packages, long-term agreements (LTAs), multi-line bids, pricing updates, and related customer submissions.