Strategic Retail Program Manager

Signature Retail ServicesAurora, IL

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Overview

Schedule

Full-time

Career level

Director

Job Description

Program Manager - Signature Retail Services

Signature Retail Services is seeking a driven, client-focused Program Manager to lead national retail service programs for our brand and retail partners. This role is ideal for a strategic, data-savvy leader who excels at turning field insights, operational planning, and merchandising execution into measurable business impact.

The Program Manager serves as the primary partner for clients, ensuring programs are executed accurately, on time, and to the highest standard. You will translate client goals into actionable plans for our field and operations teams while providing thoughtful reporting, performance analysis, and recommendations to drive long-term program success.

Key Responsibilities:

Client & Program Leadership

Serve as the main point of contact for clients, fostering strong relationships built on communication, transparency, and trust.
Understand client goals, seasonal priorities, and KPIs, translating them into clear direction for field, operations, scheduling, and internal support teams.
Lead the full lifecycle of retail service programs-including planning, launch, execution, reporting, and ongoing optimization.

Field Execution & Operational Coordination

Partner closely with operations, field leadership, scheduling, and training functions to ensure flawless execution across national programs.
Support program launches, resets, promotional initiatives, continuity service cycles, and special projects.
Manage escalations, troubleshoot store-level issues, and ensure timely resolution of merchandising, inventory, or compliance concerns.

Reporting, Analysis & Insights

Monitor program performance, execution quality, compliance, and field feedback through reporting and audits.
Analyze field data, retailer insights, inventory indicators, and POS performance trends to identify opportunities and risks.
Build and deliver polished, executive-ready presentations highlighting program results, actionable insights, and strategic recommendations.
Partner with internal reporting teams to refine dashboards, tracking tools, and KPI frameworks.

Cross-Functional Collaboration

Work closely with vendor partners, client teams, and retail partners (Home Depot, Lowe's, and others) to align on program goals, execution priorities, and communication cadence.
Coordinate with print/fixture teams for POP, signage, and merchandising asset deployment as needed.
Support change management efforts tied to new programs, program enhancements, or retailer-driven updates.

Program Performance & Continuous Improvement

Track program budgets, timelines, deliverables, and performance against KPIs.
Identify process improvements and opportunities to streamline execution across teams.
Ensure all deliverables meet Signature Retail Services' quality standards for accuracy, professionalism, and impact.

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FAQs About Strategic Retail Program Manager Jobs at Signature Retail Services

What is the work location for this position at Signature Retail Services?

This job at Signature Retail Services is located in Aurora, IL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Signature Retail Services?

Employer has not shared pay details for this role.

What employment applies to this position at Signature Retail Services?

Signature Retail Services lists this role as a Full-time position.

What experience level is required for this role at Signature Retail Services?

Signature Retail Services is looking for a candidate with "Director" experience level.

What is the process to apply for this position at Signature Retail Services?

You can apply for this role at Signature Retail Services either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.