Strategic Support
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Overview
Remote
On-site
Compensation
$18-$18/hour
Job Description
The Strategic Support Representative provides professional customer support, resolves service issues, monitors accounts, and works with internal teams to ensure customer needs are met efficiently and accurately.
Key Responsibilities
- Respond to customer inquiries by phone and email.
- Investigate and resolve service issues, including missed pickups and delivery delays.
- Monitor accounts, resolve compliance issues, and coordinate with internal teams.
- Track shipments and apply required ANSI codes.
- Maintain accurate records and support customer requirements.
- Participate in meetings and identify opportunities to improve service and processes.
Qualifications
- High school diploma or equivalent.
- Strong communication, customer service, and problem-solving skills.
- Ability to multitask in a fast-paced environment.
- Proficient with computers and office software.
- Detail-oriented, organized, professional, and team-focused.
- Commitment to customer service and confidentiality.
Pay: $18/hour
1st and 2nd shift openings!
Personnel Resources is an Equal Opportunity Employer.
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Strategic Support Jobs at Personnel Resources
What is the work location for this position at Personnel Resources?
This job at Personnel Resources is located in Dothan, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Personnel Resources?
Candidates can expect a pay range of $18–$18 per hour for this role.
What employment applies to this position at Personnel Resources?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Personnel Resources?
You can apply for this role at Personnel Resources either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.