Strategy & Operations Analyst
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Overview
Job Description
Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
About the Role
Charlie Health is seeking a highly motivated, intellectually curious, and data-driven Strategy & Operations Analyst. This role will sit on one of two teams – Admissions Strategy or Care Strategy – depending on background, interests, and business needs.
Across both teams, you’ll work at the intersection of data, operations, and product to improve how clients access care and how care is delivered at scale. You’ll partner closely with leaders across Operations, Clinical, Product, Engineering, and Data to identify opportunities, run analyses, and implement solutions that improve outcomes, experience, and operational sustainability.
This is an ideal role for someone who thrives in ambiguity, learns quickly, and wants meaningful ownership early in their career.
Responsibilities
Admissions Strategy Track
On the Admissions team, you’ll focus on improving how prospective clients move from first contact to starting care – optimizing conversion, speed to care, and the onboarding experience.
Responsibilities include:
- Analyze and optimize the end-to-end admissions funnel to improve conversion and speed to care
- Identify people, process, and technology gaps driving funnel leakage or missed follow-up
- Develop Excel-based forecasting and capacity models that inform staffing needs, optimize utilization, and enable sustainable growth
- Quantify opportunity size and ROI to inform prioritization of admissions initiatives
- Design and implement scalable, tech-enabled workflows that improve Admissions Coordinator efficiency and consistency
- Partner with Product and Engineering on product-led onboarding initiatives and evaluate impact
- Support experimentation and A/B testing across admissions workflows, messaging, and tooling
Care Strategy Track
On the Care Strategy team, you’ll focus on improving the group-based care experience – from how clients are matched to groups, to how we capacity plan, retain clinicians, and deliver high-quality care.
Responsibilities include:
- Analyze and improve the group care experience, including client-to-group matching, attendance, engagement, and outcomes
- Partner with Clinical and Operations leaders to identify drivers of clinician retention, performance, and satisfaction
- Design and implement scalable processes, systems, and workflows that improve care delivery consistency
- Evaluate trade-offs between client experience, clinician capacity, and operational constraints
- Lead cross-functional initiatives to help implement new programs, tools, or care models
- Develop dashboards and executive-ready materials to communicate insights and recommendations
- Support experimentation around group structure, scheduling, staffing models, and care pathways
Requirements
- Bachelor’s degree in Business, Analytics, Finance, Math, Computer Science, or a related analytical field
- 1-3 years of relevant work experience; consulting, investment banking or analytical operations candidates are strongly preferred
- Experience with SQL and/or Tableau strongly preferred
- Advanced Excel skills
- Highly analytical thinker with the ability to translate data into clear recommendations
- Exceptional communication and stakeholder-management skills
- Resourceful, proactive, and comfortable juggling multiple priorities
- Meticulous attention to detail and strong ownership mentality
- Located within a 45-minute commute of New York City and able to work 4 days per week in our NYC office
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
Additional Information
The target base compensation for this role will be between $75,000 and $100,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $82,000 and $110,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. #LI-HYBRID
Our Values
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & don’t give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
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