Strategy & Operations, Rapid Response Program Manager

About the Team

OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The Strategy & Operations team is responsible for driving cross-company readiness and response for critical moments and partners across the organization to manage both org and company-critical programs. Candidates should have a high level of maturity, strong executive presence, and strong judgment in complex high-profile situations.

About the Role

We are seeking a strong candidate with a proven ability to work with technical teams and also manage internal alignment for critical events, including major product launches, SEVs, and external events that could impact our users and products. This role will work closely with functional teams, with a particular focus on those working on product and trust & safety issues.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Program manage special projects across Strategy and company-wide initiatives, requiring strong planning, cross-functional coordination, and familiarity with product teams — with a focus on safety and product support.

• Absorb a significant amount of information from a variety of inputs to frame decisions and communicate clear updates, recommendations, and trade-offs for product focused audience and executive audience.

• Drive processes across various teams to ensure a unified, efficient response during critical periods.

• Actively collaborate with cross-functional teams to ensure effective prioritization and response to fast-moving issues

• Help expand and mature our rapid response tool-kit with hands on investment and testing of new tools for adoption within team and key playbook development

• Identify and prioritize emerging risks and escalations, support sensitive investigations, product mitigations and red-teaming.

• Availability to support team-oncall and on-call work on weekends (when assigned)

You might thrive in this role if you:

• 6–10 years proven experience working with Product/ technical teams, Program Management, Crisis Management, Escalations Management, Consulting or a similar role

• Demonstrated ability to work on and understand technically complex projects and program manage workflows.

• Experience working in product and product teams, with a focus on integrity, operations and trust & safety.

• Demonstrated ability to clearly communicate challenges, recommendations and trade-offs under pressure.

• Outstanding organizational and written communication skills, including drafting executive level briefs or reports.

• A proven track record of effectively prioritizing and managing workloads, demonstrating a strong commitment to delivering high-quality results.

• Can collaborate with product and safety teams to create systems/tools to facilitate internal processes and rapid response to critical events.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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