Student Experience Associate

The Student Financial Services Specialist is integral in providing operational support for the Office of Student Financial Services and resolving questions and concerns for students and parents regarding tuition accounts and financial aid. The Student Financial Services Specialist must provide exceptional customer service and collaborate with other student service departments to ensure seamless and consistent processes.

Responsibilities:

• Assist with all aspects of the Office of Student Financial Services functions, including helping students and families resolve basic questions regarding student accounts and financial aid in person, over the phone and through email.
• Receive and review incoming paperwork for completeness. Documents may include refund requests, verifications, and satisfactory academic progress appeals.
• Assist students and parents with navigating Nelnet - payment plans, transaction details, authorized parties, Workday, and Student Aid.gov - FAFSA, MPN, Entrance Counseling, and PLUS applications.
• Maintain confidentiality of records and information.
• Assist the Director of Student Financial Services with maintaining and updating the procedure manual, obtaining and organizing audit data, coordinating student communications, including but not limited to office updates, missing documentation, and maintaining and updating student forms.
• Assume additional duties as assigned by the immediate supervisor
• Provide exceptional customer service in all job functions/interactions

Qualifications:

• High School Diploma and equivalent experience required
• Minimum of 3-12 months in Student Services or Customer Service

Skills and Specifications:

• Proficient in Microsoft Office (Word, Excel) basic applications
• Ability to learn technological applications
• General office skills
• Excellent communication skills
• Ability to relate effectively with students, staff members, and office visitors
• Ability to work in a fast-paced, highly quality-focused service environment with excellent organizational skills and a professional manner
• Ability to take directions and use independent judgment
• Ability to work in a safe and secure work environment that may periodically have unpredicted requirements or demands
• Ability to use small office equipment, including copy machines or multi-line telephone systems
• Commitment and respect for diversity
• Commitment to Carthage College's mission and goals
• Ability to perform all of the essential functions, skills, and specifications of the position

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About Carthage

Located on the shore of Lake Michigan in the thriving Chicago-Milwaukee corridor, Carthage College blends the best liberal arts traditions with desirable degree programs, transformative learning opportunities, and personal attention from dedicated faculty and staff. Our beautiful campus, an 80-acre arboretum with stunning lake views, is home to 2,600 undergraduate students and 200 graduate students. Founded in 1847, Carthage is consistently named a Best Midwestern College by The Princeton Review and a Most Innovative School by U.S. News & World Report. All Carthage employees play a vital part in the success of our students, as we work together to create an environment where all can achieve their true potential. Grow with Carthage.

Carthage College is an equal opportunity employer (EOE) dedicated to the goal of building a culturally diverse community. We welcome applications from a broad spectrum of people, including members of ethnic minorities, women, veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender expression, gender identity, sexual orientation, national origin, protected veteran status or status as an individual with a disability.