Student Information Systems Support Specialist - Arkansas Connections Academy

School Summary

Arkansas Connections Academy (ARCA) is a tuition-free, virtual public charter school serving students in grades K-12 statewide. ARCA is authorized by the Arkansas Charter Authorizing Panel and the State Board of Education, and is governed by an independent Board of Directors. The school contracts with Connections Education to provide its educational program and other services. ARCA is accredited by the North Central Association Commission on Accreditation and School Improvement, the Northwest Accreditation Commission, and the Southern Association of Colleges & Schools Council on Accreditation and School Improvement (SACS CASI), which are accrediting divisions of Cognia.

Arkansas Connections Academy strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity.

Position Summary and Responsibilities

Working from the office in Bentonville, Arkansas, or remotely, the Enrollment & Records Assistant is responsible for daily administrative tasks of the school such as supporting enrollment, records processing, and daily student data workflows to assist the Registrars and Student Data Management Coordinator.

The Administrative Assistant will be responsible for the successful completion of the following tasks.

• Answer incoming phone calls, directing them to the appropriate staff member.
• Enter new students into eSchool.
• Assist with eSchool course entry in collaboration with the Pearson Data Team.
• Student ID changes in eSchool: To unify student data between POC and external SIS systems and ensure smooth transition of data correlation.
• Student Withdrawal/Dropped/Changed Course-Section Removal: Ensures the ARCA Student Schedule Reconciliation Power BI report remains accurate and consistent for grade entries and scheduling.
• Communicate, track, and maintain records of dual-enrolled students for Duplicate Audit cycles.
• Review and communicate mismatched data within the ARCA Student Demo Recon PowerBi report to ensure data remains up to date and accurate.
• Assist with reconciliation of Cycle reporting data.
• Generate Student data reports, as needed.
• Log calls.
• Create/Track student data IAs.
• Perform additional tasks, as needed.

Requirements

• Must reside within the state of Arkansas or live 300 miles from Bentonville, AR
• Proficiency with Microsoft Office tools, Google Workspace, and web-based applications is essential
• Eschool experience preferred
• Data analysis experience preferred
• Ability to multitask in a fast paced environment
• Good interpersonal skills and attention to detail
• Excellent communication skills, both oral and written
• Customer focused approach
• High degree of flexibility
• Occasional travel, including overnight stays, may be required for this position
• Demonstrated ability to work well in fast paced team environment
• Must be able to use a personal electronic device and an email address for two-step authentication.