Student Office Assistant (Federal Work Study)

Compensation Type: Hourly

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Compensation: $11.00

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Purpose of Position: The Student Office Assistant provides basic administrative and front-line support to the department, including clerical duties, customer service, and utilization of Microsoft Office suite.As the assistant for the college’s Accessibility Services Department, the Student Office Assistant will be the first point of contact for guests visiting, accommodated testing, and registering for campus accommodations.

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This position is open to students with Federal Work Study Eligibility only.

Applicants should be enrolled at least half-time (6 credits) for Summer 26 semester.

Duties and Responsibilities:

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for persons with disabilities, covered by the Americans with Disabilities Act, in accordance with its requirements.

Duties are numbered for convenience, and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty.

1)        Represents the department at the front desk area with a positive, friendly, and helpful attitude. 

2)        Provides front-line customer service face-to-face or on the phone to students, parents, faculty/staff, and members of the community. 

3)        Assists callers and visitors with contact information for offices/resources when appropriate. 

4)        Assists department staff with general offices duties and clerical/administrative work including but not limited to: filing, delivering messages, returning phone calls, sort mail and deliver mail, construct informational packets, make copies, etc. 

5)        Assembles materials, documents, etc. as related to the department and its processes and procedures. 

6)        Assists in the maintenance of various department documents using Microsoft Office suite. 

7)        Accurately file documents within established departmental filing system. 

Supports department-related projects and programs as needed.

Additional Duties and Responsibilities:

• Maintain privacy and confidentiality of student records and other sensitive information.

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

• Work a consistent, reliable schedule and exhibits regular and punctual attendance.

• Perform other duties as assigned.

Knowledge, Skills and Abilities:

Knowledge of:

• Customer service.

• Microsoft Office.

Skill in:

• Professionalism and customer service.

• Written and verbal communication.

• Telephone and computer skills (including fundamental understanding of Microsoft Office).

• Attention to detail.

Ability to:

• Manage time.

• Complete all duties while maintaining strict confidentiality.

• Follow directions.

• Work a consistent, reliable schedule.

• Communicate with students, staff, and faculty face to face in a busy environment.

• Direct students to other departments across the campus.

Minimum/General Qualifications:

This position requires applicants to have Federal Work Study as part of their current Financial Aid package with Columbus State. You must also be enrolled in SIX or more credit hours in a degree or certificate program. Visit https://www.cscc.edu/services/careers/work-study.shtml for a full explanation of eligibility requirements or visit Nestor Hall 113 to request Federal Work Study if you were not awarded it already. Any applicants without Federal Work Study eligibility will not be considered for this position.

Applicants must have received a high school diploma or a certificate of attendance from an accredited secondary school or a certificate of high school equivalence and be exempt from Ohio Revised Code Chapter 4109.

Must have reliable transportation or other means to get to work regularly.

Students enrolled as Transient, College Credit Plus, Undecided, or otherwise non-degree-seeking are not considered eligible for Student Employment.

Schedule:

TBD by the needs of department and student schedule between office hours of Monday - Friday 9 am to 5 pm. Maximum 20 hours per week.

Work will be performed: On-site only.

Pathways/Majors that may be interested in this position:

• Business and Hospitality Services Pathway

• Business Management Major

• Business Associate of Arts Degree

• Business Office Administration Majors

• Human Resources Majors

Position Specific Qualifications:

The Student Office Assistant will have the opportunity to engage with college students, faculty and staff on a regular basis, so the individual(s) selected for this role must be responsible, reliable, friendly and ready to work collaboratively with department staff to provide seamless service.

Preferred Qualifications: Previous work experience in an office or customer service driven environment such as retail, food service, volunteer work, etc.  

Professional Development

Students employed by Columbus State are exposed to professional work environments where they develop many of the important transferable skills necessary for future success in the workforce. We are dedicated to helping students set the stage for professional life through their participation in the following program(s):

CSTATE GROW (Guided Reflections on Work)

The program consists of brief, structured conversations between supervisor and student to reflect on and integrate what they are learning. All student employees and their functional supervisors participate in this program during Autumn and Spring semesters.

Career and Leadership Development Program (CLDP)

The program consists of paid competency-based career and leadership development activities designed by Career Services. All Tier/Level III positions are automatically enrolled in this program.

Career competencies you can expect to learn through Student Employment:

• Career & Self Development 
• Critical Thinking        
• Leadership      
• Teamwork
• Communication           
• Culture of Respect
• Professionalism           
• Technology

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Additional Information

In order to ensure your application is complete, you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process.

Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.