Student Services & Billing Associate

Third Street Music SchoolNew York, NY

$55,000 - $60,000 / year

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$55,000-$60,000/year

Job Description

Job Title: Student Services & Billing AssociateDepartment: Student ServicesPosition Reports to: Director of Student ServicesSalary and FLSA Status: $55,000-$60,000 / FT Non-ExemptThe Student Services Accounts & Partners@3rd Associate serves as a key point of contact for students, families, faculty, and the public, responding to general inquiries and aiding with registration, billing, and class attendance. This associate is responsible for the registration database, enrollment, billing and related tasks. They also perform general administrative duties and work on special projects in support of the goals of the Student Services Department.Student Services Duties

Process student enrollment, attendance, account adjustments and withdrawals/refunds
Generate billing, collection, and financial letters
Serve as parent contact for billing (including enrollment/management of automatic payments)
Follow up on collections
Setup database (course creation, calendar prep, update offerings) for online registration
Run database queries and preliminary reports
Monitor data for accuracy and tracking (data cleanup)
Audit reporting
Awareness of opportunities for deeper engagement for incoming and returning students
Transcribe preschool contracts from School Admin
Participate in management and maintenance of financial aid

Partners@3 Duties

Place students in offerings following Open House
Input and maintain student information in database
Act as family liaison: serve as point of entry and guide families through registration casework and phone calls
Coordinate efforts to more effectively engage and retain students in all stages of the program
Lead response and resolution to P@3 queries and issues

Administrative Support Duties

Provide clerical and administrative office support
Relieve receptionist for breaks
Act as weekend receptionist

Greet and assist visitors
Open, close and maintain reception area
Distribute studio keys and documents to faculty/staff
Bring mail to post office/mailbox
Answer phones, field questions, and direct calls

Qualifications

Bachelor’s degree or relative experience
Bookkeeping experience and capacity to maintain financial records
Strong customer service experience and interpersonal skills
Ability to work collaboratively as part of a team, to listen to and engage people of various backgrounds and to maintain a professional demeanor at all times
Excellent organizational skills and attention to detail
Ability to set priorities and manage competing demands
Ability to draft and edit correspondence
Strong computer skills including Microsoft Office

ORGANIZATION BACKGROUND: As the nation’s longest-running community music school, Third Street Music School has been transforming lives through the arts for 132 years. In 1894, Third Street was founded by Emilie Wagner, an arts education pioneer who made music education the cornerstone of a settlement house that welcomed immigrants to NYC and provided families with housing support, food, and medical care alongside arts enrichment. Today, Third Street is committed to leveraging arts education to empower youth to reach their fullest potential and unite the diverse communities of NYC. Third Street serves 5,000+ students annually, enriching their lives and communities.We depend on a wide range of skill sets, experiences, and personalities to fulfill our mission. We are deeply committed to diversity, inclusion and equal opportunity in our recruitment and hiring. We seek to build and sustain a team that is reflective of the vibrant community we serve.Candidates of all backgrounds, experiences, and identities are welcome and encouraged to apply for any of our open positions.Our commitment to diversity embraces a collegial Third Street community in which faculty and staff of every racial identity feel a sense of belonging, feel supported and valued in their work, free from tokenization.

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FAQs About Student Services & Billing Associate Jobs at Third Street Music School

What is the work location for this position at Third Street Music School?

This job at Third Street Music School is located in New York, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Third Street Music School?

Candidates can expect a pay range of $55,000 and $60,000 per year.

What employment applies to this position at Third Street Music School?

Third Street Music School lists this role as a Full-time position.

What experience level is required for this role at Third Street Music School?

Third Street Music School is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Third Street Music School?

You can apply for this role at Third Street Music School either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.