Student Success Operations Coordinator

The Student Success Operations Coordinator provides administrative and operational support for the Center for Student Success and assists with the implementation of student retention and academic intervention processes. The position supports academic risk monitoring and early-alert processes, conducts proactive student outreach, coordinates accommodated testing and student employee scheduling, and assists with student success data and other operational needs.

The Coordinator works collaboratively with students, faculty, and staff to support the efficient delivery of Center for Student Success services and ensure established processes are completed accurately and in a timely manner.

JOB FUNCTIONS:

Academic Risk Monitoring and Early-Alert Support

• Support the College's early-alert process by reviewing submitted alerts, routing concerns to the appropriate staff member or campus resource, and helping ensure alerts receive timely follow-up.
• Monitor designated courses using established criteria to identify missing assignments, attendance concerns, low academic performance, and other identified indicators requiring follow-up.
• Refer identified concerns requiring individualized intervention or academic coaching to the appropriate success coach or campus resource.

Student Outreach and Support

• Conduct proactive and targeted outreach to students through email, text messaging, telephone, and other approved communication methods related to academic progress, attendance, registration, retention, and other Center for Student Success initiatives.
• Document student outreach and responses and provide appropriate follow-up or referral.
• Provide students with information regarding available support services and assist with connecting students to appropriate campus resources.
• Coordinate out-of-class notifications and associated documentation in accordance with College procedures.

Accommodated Testing and Accessibility Support

• Coordinate accommodated examinations for students registered with Dyslexia & Accessibility Services (DASH), including scheduling and communicating testing arrangements with students and faculty.
• Prepare, receive, distribute, and securely maintain testing materials in accordance with established procedures.
• Proctor accommodated examinations and ensure approved testing accommodations are appropriately implemented.
• Maintain accurate testing schedules, records, and documentation.
• Provide administrative and operational support for additional accessibility services and processes as needed.

Data and Operational Support

• Assist with the collection, organization, entry, and maintenance of student success and retention data.
• Prepare routine reports, tracking documents, and student lists to support retention and intervention efforts using established processes and templates.
• Coordinate scheduling and provide day-to-day supervision of Center for Student Success student employees across CSS units, including routine training, timekeeping, and communication.
• Provide administrative and operational support for Center for Student Success programs and initiatives.

Additional Responsibilities

• Represent the Center for Student Success and support recruitment, retention, orientation, and other College initiatives through events, tabling, and outreach activities. Occasional evening and weekend work may be required.
• Perform other related duties as assigned in support of the Center for Student Success and College initiatives.