Studio Lead

Arhaus Studio is our evolved retail concept, offering concierge-style design services and advanced customization capabilities within a smaller, boutique store footprint. The Studio Lead is a dynamic leader responsible for guiding the day-to-day operations of the studio, supporting Interior Designers and Operations Assistants, and ensuring an exceptional, client-focused experience. This individual partners with the Director, Design Studios to drive sales, maintain operational excellence, and uphold Arhaus' premium brand standards.

If you thrive in a high-touch, design-forward environment, we invite you to apply for our Studio Lead opening at Princeton!

Essential Duties & Responsibilities:

Key fundamental skill sets for this role will be:

• Lead and mentor Interior Designers and Operations Assistants, fostering a culture of collaboration, accountability, and client-focused service.
• Ensure the highest standards of client experience across all touchpoints, from consultation to delivery.
• Drive studio sales performance and support the team in achieving business objectives.
• Partner with the Director, Design Studios, to maintain operational and reporting standards.
• Assist with recruiting, training, and coaching studio team members.
• Facilitate ongoing development for the team, including weekly one-on-ones, team meetings, and lead/business reviews.
• Oversee merchandising, inventory management, and tagging procedures in collaboration with the Visual Manager and Operations team.
• Support studio operations, including scheduling, order accuracy, and follow-up with clients before and after the sale.
• Proactively address client concerns and ensure consistent resolution in line with Arhaus standards.
• Act as a leader on duty, delegating tasks and ensuring smooth daily operations.
• Perform other duties as assigned to support the success of the studio and team.

Internal Corporate Job Description

Requirements:

• Demonstrates strong leadership ability and is highly driven to succeed.
• Excels at delivering high-quality client relations in a design-focused environment.
• Strong organizational, time management, technological, and communication skills.
• Ability and desire to train, coach, develop, and motivate a diverse studio team.
• Advanced selling skills and ability to support others in achieving sales goals.
• Ability to manage stress effectively and perform in a high-energy, client-centered environment.
• Professional appearance and demeanor.
• Flexible schedule that meets the needs of the business, including evenings, weekends, and holidays.

Requirements:

• Demonstrates strong leadership ability and is highly driven to succeed.
• Excels at delivering high-quality client relations in a design-focused environment.
• Strong organizational, time management, technological, and communication skills.
• Ability and desire to train, coach, develop, and motivate a diverse studio team.
• Advanced selling skills and ability to support others in achieving sales goals.
• Ability to manage stress effectively and perform in a high-energy, client-centered environment.
• Professional appearance and demeanor.
• Flexible schedule that meets the needs of the business, including evenings, weekends, and holidays.

Compensation:

• Hourly/Non-Exempt
• Includes minimum hourly base and (if achieved) Quarterly Bonuses
• Compensation based on several factors including, but not limited to, experience, store volume, and location

Employee Benefits:

• Exceptional advancement opportunities
• Competitive earnings, bonus opportunities, and generous employee discount
• Medical, dental, and life insurance benefits (offerings differ between full-time and part-time status)
• Flex spending plan
• 401K retirement program and 529 college savings plan
• Paid vacations and holidays (Full-time employees only)

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.